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Report: #1444429

Complaint Review: Best Buy - Sanford Florida

  • Submitted:
  • Updated:
  • Reported By: steve — deland florida United States
  • Best Buy 1501 Rinehart Road Sanford, Florida United States

Best Buy Sold me a refurbished refrigerator as new. Sanford Florida

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I purchased several large appliances from Best Buy in Sanford on 8-1-15. I just started to have issues with the refrigerator manufactured by Frigidaire. I called the manufacturer who gave me the name of the local authorized repair facility. The company came right out to see what the problem was.

Upon opening up the compartment in the rear of the unit which houses the components he asked me who worked on the unit previously. I told him this was the first time I had issues with it. He showed me the welding and components that were replaced by someone other than the manufacturer. I explained I purchased the unit new and never had previous work done to it as I didn't have any prior issues. He told me that the company who sold it to me did not sell me a unit with the original parts in it. He took pictures and showed me exactly what he was talking about.

He stated for some reason there was parts replaced and welding done by someone other than the manufacturer which was easy for him to see as he was working with Frigidaire products for over 20 years. As I would have never known work was done to this refrigerator I feel as if I was sold a refurbished unit as new and was never told. I understand that it has been over 2 years since I have owned the refrigerator but I would swear in court that I never had work done to this. I have now purchased another refrigerator and the delivery company is setting up my new refrigerator and taking this one away on this coming Saturday.

This report was posted on Ripoff Report on 05/24/2018 08:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/sanford-florida-32771/best-buy-sold-me-a-refurbished-refrigerator-as-new-sanford-florida-1444429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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