Best Choice 123 Creative Theft and Fraud - Double bill and refuse to refund Talmage California

On my first payment date with this company, my bank account was charged twice.  I notified them of the problem and was told it would take 3-5 buisness days for them to confirm that a double payment had been made.

On the 5th business day from the error, I contacted them again.  The people I spoke with were very impatient and said they meant 5 days from when it was reported.  They kept assuring me the company was working on it.

On the 7th business day, they still would not confirm that I had been charged twice.  They said that even after payment cleared they needed up to 3 more days to investiget.  They kept telling me a supervisor would call me.  Toward the end of the day a phone number from their company briefly flashed on my screen but when I answered, they had already hung up.  I assume they want it to look like they called.

I then called my own bank.  The ACH representative told me that the 5-7 day wait they had claimed was incorrect.  She said an ACH debit is visible to the company almost immediately.  She helped my resolve the issue by reversing the second charge.  Then, she blocked the company from my account.

This issue has cost me not only hours of phone time, but it has cost me over $100 in overdraft fees as well.  When I asked the costumer service rep about the fees I have incurred, her answer was to wait until I got my bank statement and send it in for them to consider,  She would not state that the company would reimburse  me for the fees they were responsible for.