Beverly Diamonds beverlydiamonds.com This company appears to no longer exist except to take your money. Internet

The customer’s order was placed on our end April 11, 2014 and showed on our system as Pending Approval notification. Once it was approved by our Merchant Services, it was processed immediately. As the customer reported, the order was officially placed April 14, 2014, and so, our Manufacturing Department started working on the ring. All orders are indeed shipped within 3-5 Business Days. Due to the Passover holidays, our offices were closed April 15^th and April 16^th, hence, the phone lines were off and emails have been set to send out notifications to our consumers regarding the holidays. On April 17^th, our office hours resumed. The fiancé of the customer chatted with one of our customer representatives, seeking to help them out with their inquiry, and was very happy to reach out and give them assistance. The ring was sent out Thursday, April 17th, which was within the time frame stated on our website, and an overnight shipment was made to expedite the receipt of the order. The merchandise was delivered Friday, April 18, 2014 at 12:57pm.

After I had filed this report and was still unable to contact anyone at Beverly Diamonds, I went to my bank and they said that while a normal credit-hold had been placed on my card, that they had not claimed the funds and that the transaction could be canceled on my part. I did so. Well...Today 4/18/14 I got a knock on the door and it was FedEx. It was the ring I ordered and it looked fine!. So at this point, not only do I have no claim on them,(other than someone should answer contact attempts), they have a claim against me for non payment- I will make that right. Maybe it can be chalked up to engagement jitters- as always, do your own homework.