Bidz.com ripoff Sneaky Shipping costs illegal collection of fees Culver City California

Thank you for your comment...


ONCE AGAIN

Please please read our help desk, as we reserve the right to deactivate any user's account who disputes a charge back with their credit card...

As in the past , we have had customers dispute charges after RECIEVING the item..


If you are interested in BIDZ.com, take note of this...some customers have had bad experiences and absolutely HATE Bidz.com, however some customers get mad and are still interested...


Contact your credit card company at your risk, if you choose to use BIDZ.com I don't suggest you dispute a chargeback if you know in your heart that you will use BIDZ.com again...


Also, we have quite a few customers from VISA who looooooooove BIDZ.com, different strokes for different folks :)

When i called Visa about BIdz, the lady from Visa knew exactly what company i was talking about. She told me once Visa reaches enough complaints about a merchant, they will remove that merchant from their list. Lets see who the company will rip off or how long they can survice with VISA and MC. Remember the credit card company will always product you. They will look out for your best intrest

Previously, in other replies, Myra/Lynne/Bidzmonkey insisted they were using all capital letters to "emphasize a point to the customer", then in yet a different reply the excuse was that they were not aware using all capital letters was considered "yelling".

Now, they apparently have keyboards that don't have a "caps lock" light.

In retrospect, almost without exception, there is not ONE true response to a customer's complaint or concern here. There are a lot of "cut and paste" answers, blame thrown that it is the "customer's right" (I think they can't grasp the word responsibility, which seems to be what they intend) to read the "help desk" (which doesn't exist as a button, no "desk" is indicated, only a question mark with the word help) which will outline all the terms, conditions, shipping etc. In addition they insist customers show a web based picture to a jeweler to have the value of the item "appraised" before buying. Yes, I can see a bidder running to a local jeweler, asking them to go online and appraise this item before the auction is over.

Non answers, NO CUSTOMER SERVICE CONCEPT, and a rude, semi-literate company representative responding here.

Previously, in other replies, Myra/Lynne/Bidzmonkey insisted they were using all capital letters to "emphasize a point to the customer", then in yet a different reply the excuse was that they were not aware using all capital letters was considered "yelling".

Now, they apparently have keyboards that don't have a "caps lock" light.

In retrospect, almost without exception, there is not ONE true response to a customer's complaint or concern here. There are a lot of "cut and paste" answers, blame thrown that it is the "customer's right" (I think they can't grasp the word responsibility, which seems to be what they intend) to read the "help desk" (which doesn't exist as a button, no "desk" is indicated, only a question mark with the word help) which will outline all the terms, conditions, shipping etc. In addition they insist customers show a web based picture to a jeweler to have the value of the item "appraised" before buying. Yes, I can see a bidder running to a local jeweler, asking them to go online and appraise this item before the auction is over.

Non answers, NO CUSTOMER SERVICE CONCEPT, and a rude, semi-literate company representative responding here.

Previously, in other replies, Myra/Lynne/Bidzmonkey insisted they were using all capital letters to "emphasize a point to the customer", then in yet a different reply the excuse was that they were not aware using all capital letters was considered "yelling".

Now, they apparently have keyboards that don't have a "caps lock" light.

In retrospect, almost without exception, there is not ONE true response to a customer's complaint or concern here. There are a lot of "cut and paste" answers, blame thrown that it is the "customer's right" (I think they can't grasp the word responsibility, which seems to be what they intend) to read the "help desk" (which doesn't exist as a button, no "desk" is indicated, only a question mark with the word help) which will outline all the terms, conditions, shipping etc. In addition they insist customers show a web based picture to a jeweler to have the value of the item "appraised" before buying. Yes, I can see a bidder running to a local jeweler, asking them to go online and appraise this item before the auction is over.

Non answers, NO CUSTOMER SERVICE CONCEPT, and a rude, semi-literate company representative responding here.

Thank you for your response.

I do admit, when the task was forwarded to me I was using all caps. My apologies I do not intend to yell.

I appreciate your comments.

Lynne and Kim and anyone else -

I have a few comments. I am not a lawyer and in no way associated with Bidz. I have bought numerous items from Bidz and want to share some of my experiences and comments about this thread.

First, Lynne - the use of all CAPITAL LETTERS in cyber transmission is considered to be the same as yelling. If it's ones intent to yell, then CAPS is appropriate.

Second, Kim - You're very hung-up on this 3% transaction fee. It is not uncommon on eBay and other online sites to charge a transaction fee, particularly to help recoup extra costs associated with using credit cards or other helpful services (like Paypal, which costs the vendor to offer as a service to the purchaser). It says clearly, upfront, in the "Payment Policies" that this charge is included. If one doesn't want to pay this charge, one shouldn't bid.

Third... General comment: You get what you pay for. My experience with Bidz is that, generally, you get MORE than what you pay for. The advertised "Compare Prices" are generally high, but then they always include, "(Values reflected on the tag may be higher than prices found in local retail stores.)". The pictures they show are exact pictures of what you get. They magnify pictures 10-30 times, and explain that they do that to allow detailed analysis. They also provide exact (and accurate) descriptions of the items. You know what the shipping charges are (and yes, the handling charges are added to that). It's beneficial to combine orders to save on shipping.

Forth... General comment. I have, on several occasions, used the online Live Help, and found them to be prompt and helpful.

Fifth... General comment. There's been lots of antagonism back-and-forth between you two. Lynne, you've couched yours with the "Have a nice day" comments, but nevertheless (and I can't say I blame you the way you were attacked), your comments were too strong to be coming from someone in customer service.

Just some observations from a satisfied Bidz customer.

Thank you for your continuing comments. If you have issues with BIdz.com you are welcome to call 800-444-8124, in order to reach a solution.

Happy Tuesday :)

So far all I have done is state the facts about my experience with this company. In return, these are the personal attacks I get from Mayra/Lynne (whom I have never met, nor has she met me):


I am sorry if you as an adult don't find the time to visit our Help section.....


This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs.

.......That is why it is located under the help desk that you feel should be rearranged according to your prefrence.

.....this information is located under the help desk that you dont see fit in reading

I am also sorry that you seem to place blame on others and dont look at yourself

Thank you for your response I am sorry that you are so agitated in this manner.

I will no longer respond to your rebuttals, life seems to have you pretty upset,.....

Good Luck to you in Life you are looking to argue and I am into solutions....

In all of the complaints here on ROR, I have yet to see one solution offered. All I see are very defensive responses indicating an inability to come up with an EDUCATED solution to some very obvious problems. I think I will let Maylynne's responses speak for themselves. Lack of reading and writing skills is apparent, when they should be impeccable coming from a person is in charge of customer relations. And whom am I blaming for what? I look at myself in the mirror every day and I like what I see, outside AND in. And for the record, life does not have me upset in the slightest. Life is great, in fact I can assure you, I probably have it better than you do. Look again and who was trying to argue with whom. (see comments above)

Thank you for your comments; we will take that into consideration. The majority of our customers do prefer how our Website is arranged. I am sorry that our Website doesn't meet your criteria. We respect your opinion, but we do have thousands of customers and we have not received enough complaints regarding our website arrangement as of yet. Once we have received the required amount of complaints the Website will be rearranged, right now the majority of our customers are satisfied with our Website.

Thank you for your comment

I am also very happy to say that I have spoken to over 5 customers with reports on Rip-off Report and all customer have had there issues resolved and are more than satisfied . It is always good to meet and understanding with customers and know that they are happy with our services.

Nor does the so-called customer service manager, nor this Mayra/Lynn person responding here & on the other current posting.

The objective is to make more money. In order to do that you must make it as easy as possible for the customer to do business with you. It follows, therefore, that you be COOPERATIVE instead of OBSTRUCTIONIST. Your website should be CLEAR and ORGANIZED. Burying extra fees under some big, long "Supplemental Terms" section is at the very least poor organization; more realistically, it's just plain shady.

Customers want ease in ordering with all charges organized together with a total. It is INSANE to have to search all over the place for each & every charge! Instead of being all snippy & uncooperative about their wonderful website (what an attitude!), & how it's the customer's fault, they should do whatever it takes to NOT have a problem in the first place. And if there IS a problem, take care of it!

Instead of acting like pouty little children, the SMART business decision would seem to be that perhaps their website COULD be improved? The whole attitude of this company stinks!

Thank you for your response I am sorry that you are so agitated in this manner. If this is illegal as you claim I am now left to wonder why we haven't been prosecuted?

If this is illegal then we should not be in business at all, to your surprise we are

I will no longer respond to your rebuttals, life seems to have you pretty upset, you should follow your instincts in regards to our ILLEGAL procedures you claim we have....


BIDZ.com forces no one to use our services especially if the customer feels the company is involved with illegal activity that was approved to be placed under Terms and Conditions

Good Luck to you in Life you are looking to argue and I am into solutions

Happy Wednesday to you


FYI if this was illegal I doubt PAY PAL would be contracted with usPAY PAL is what most of customers prefer to pay with 3% fee included

This:

"Transaction Fee
As of November 1, 2005, all payments will be subject to a 3% transaction fee or a minimum of 50c, which ever is greater. This transaction fee covers processing costs associated with financial institutions."


IS ILLEGAL. In all of the rebuttals nobody addresses that part of my issue. Call paypal and ask them if you can charge me 3% to accept my payment. Call Visa/Mastercard/Diner's Club/American Express and ask them if you can charge me a 3% fee to accept my payment. Call them, then let me know why you charge this fee illegally. I did not say you don't mention it in your famous Help Desk section.

I am wondering why nobody had addressed the illegality of this issue here on THIS site. I would think if there is a complaint against a company compelling enough for an employee to respond to, they would read the complaint and respond accordingly. I think the first 2 dealt with inability to bid and needing to upgrade my computer. Huh? I never said I couldn't bid, yet this was made a huge issue.

Go back and read my complaint, thoroughly.

Thank you very much, I have pasted below Supplemental Terms due to the fact that you state no one mentions. Due to the fact that this is an online purchase there is actually no one to take you step by step but we do offer this information via our Help Desk. I notice that in the past maybe customers just don't have the time, to verify exactly what a company offers but they do choose to use the company without having knowledge about the company itself, however I have posted a copy from our HELP DESK online under TERMS & CONDITIONS, the transaction fee that you stated is not mentioned is mentioned #14 Supplemental Terms. As I mentioned this is online shopping so we list all information via our Help Desk we are also available via our Customer Service Desk 800-444-8124.

I wish the best to you and I hope you find a company that suits your needs and meets your preference. Thank you for shopping at BIDZ.com and I do apologize that we were unable to come to a conclusion




1. Definitions.

"Bidz.com" is the interactive on-line auction service on the World Wide Web of the Internet, consisting of auction services and content provided by Bidz.com, affiliates of Bidz.com and other third parties. "Subscriber" means each person who establishes or accesses a connection ("Account") for access to and use of Bidz.com.

2. General.

(A) This Agreement, which incorporates by reference other provisions applicable to use of Bidz.com, including, but not limited to, supplemental terms and conditions set forth in paragraph 14 hereof ("Supplemental Terms") governing the use of certain specific material contained in Bidz.com, sets forth the terms and conditions that apply to use of Bidz.com by Subscriber. By using Bidz.com (other than to read this Agreement for the first time), Subscriber agrees to comply with all of the terms and conditions hereof. Bidz.com allows only 1 (one) account per registered Subscriber. The right to use Bidz.com is personal to Subscriber and is not transferable to any other person or entity. Subscriber is responsible for all use of Subscriber's Account (under any screen name or password) and for ensuring that all use of Subscriber's Account complies fully with the provisions of this Agreement. Subscriber shall be responsible for protecting the confidentiality of Subscriber's password.

(B) BIDZ.COM shall have the right at any time to change or discontinue any aspect or feature of Bidz.com, including, but not limited to, content, hours of availability, and equipment needed for access or use.

3. Changed Terms.

Bidz.com shall have the right at any time to change or modify the terms and conditions applicable to Subscriber's use of Bidz.com, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on Bidz.com, or by electronic or conventional mail, or by any other means by which Subscriber obtains notice thereof. Any use of Bidz.com by Subscriber after such notice shall be deemed to constitute acceptance by Subscriber of such changes, modifications or additions.

4. Equipment.

Subscriber shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of Bidz.com and all charges related thereto.

5. Subscriber Conduct.

(A) Subscriber shall use Bidz.com for lawful purposes only. Subscriber shall not post or transmit through BIDZ.COM Interactive any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Bidz.com's express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a Subscriber that in Bidz.com's discretion restricts or inhibits any other Subscriber from using or enjoying Bidz.com Interactive will not be permitted. Subscriber shall not use Bidz.com to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with Bidz.com.

(B) Bidz.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of Bidz.com are copyrighted as a collective work under the United States copyright laws. Subscriber may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Subscriber may download copyrighted material for Subscriber's personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of Bidz.com and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Subscriber acknowledges that it does not acquire any ownership rights by downloading copyrighted material.

(C) Subscriber shall not upload, post or otherwise make available on Bidz.com any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with Subscriber. Subscriber shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of Bidz.com, Subscriber automatically grants, or warrants that the owner of such material has expressly granted Bidz.com the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Subscriber also permits any other Subscriber to access, view, store or reproduce the material for that Subscriber's personal use. Subscriber hereby grants Bidz.com the right to edit, copy, publish and distribute any material made available on Bidz.com by Subscriber.

(D) The foregoing provisions of Section 5 are for the benefit of Bidz.com, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

6. Disclaimer of Warranty; Limitation of Liability.

(A) SUBSCRIBER EXPRESSLY AGREES THAT USE OF BIDZ.COM INTERACTIVE IS AT SUBSCRIBER'S SOLE RISK. NEITHER BIDZ.COM, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT BIDZ.COM WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF BIDZ.COM, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH BIDZ.COM.

(B) BIDZ.COM IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

(C) THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. SUBSCRIBER SPECIFICALLY ACKNOWLEDGES THAT BIDZ.COM IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER SUBSCRIBERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH SUBSCRIBER.

(D) IN NO EVENT WILL BIDZ.COM, OR ANY PERSON OR ENTITY INVOLVED IN USE OF A BIDZ.COM AUCTION, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE BIDZ.COM. SUBSCRIBER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON BIDZ.COM.

(E) IN ADDITION TO THE TERMS SET FORTH ABOVE NEITHER, BIDZ.COM, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR UNAUTHENTICITY OF, THE INFORMATION CONTAINED BIDZ.COM, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO THE USER, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES. NEITHER, BIDZ.COM, NOR ITS AFFILIATES, INFORMATION PROVIDERS OR CONTENT PARTNERS WARRANT OR GUARANTEE THE TIMELINESS, SEQUENCE, ACCURACY OR COMPLETENESS OF THIS INFORMATION. ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OBTAINED FROM THE USE OF THE INFORMATION.

7. Monitoring.

Bidz.com shall have the right, but not the obligation, to monitor the content of Bidz.com, to determine compliance with this Agreement and any operating rules established by Bidz.com and to satisfy any law, regulation or authorized government request. Bidz.com shall have the right in its sole discretion to edit, refuse to post or remove any material submitted to or posted on Bidz.com. Without limiting the foregoing, Bidz.com shall have the right to remove any material that Bidz.com, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.

8. Indemnification.

Subscriber agrees to defend, indemnify and hold harmless Bidz.com, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use of Bidz.com by Subscriber or Subscriber's Account.

9. Termination.

Bidz.com may terminate this Agreement at any time. Without limiting the foregoing, Bidz.com shall have the right to immediately terminate Subscriber's Account in the event of any conduct by Subscriber which Bidz.com, in its sole discretion, considers to be unacceptable, or in the event of any breach by Subscriber of this Agreement. The provisions of Sections 5(B), 5(C), 5(D), 6, 8, 10 and this Section 9 shall survive termination of this Agreement.

10. Trademarks.

Bidz.com's logos are trademarks of Bidz.com and any of its subsidiaries. All rights reserved. All other trademarks appearing on Bidz.com are the property of their respective owners.

11. Third Parties/Certified Merchants.

Bidz.com is not the seller in the actual transaction between Third Parties/Certified Merchants and buyers and is not the agent of either for any purpose, Bidz.com does not have the duty to resolve any disputes between participants related to or arising out of any such transaction. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, Subscribers or any other user of Bidz.com, are those of the respective author(s) or distributor(s) and not of Bidz.com. Neither Bidz.com nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. (Refer to Section 6 above for the complete provisions governing limitation of liabilities and disclaimers of warranty.)

In many instances, the content available through Bidz.com represents the opinions and judgments of the respective information provider, Subscriber, or other user not under contract with Bidz.com. Bidz.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on Bidz.com by anyone other than authorized Bidz.com employee spokespersons while acting in their official capacities. Under no circumstances will Bidz.com be liable for any loss or damage caused by a Subscriber's reliance on information obtained through Bidz.com. It is the responsibility of Subscriber to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through Bidz.com. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.

Bidz.com Certified Merchants are Bidz.com approved third party merchants who sell products on the site. In this program, The Certified Merchants is the seller of the product. To ensure Bidz.com buyers the ability to shop in a private and secure environment, every Certified Merchant must go through a thorough application process including verification of bank and trade records before they are allowed to sell on the site. The Certified Merchants are established businesses, both large and small, whose performances are monitored to ensure that buyers receive the appropriate Bidz.com service levels. The Certified Merchants assume all responsibility for all aspects of their item listings, including product descriptions, identifications of quantities, pictures, and shipping. Although, Bidz.com does not own, warehouse, ship or otherwise manage these Certified Merchants, the merchants that do not meet Bidz.com's service standards can and will be removed from the site. All payment for items won is solely between the Certified Merchant and the customer. Bidz.com will provide assistance for all issues to ensure a positive Bidz.com experience.

12. Miscellaneous.

This Agreement and any operating rules for Bidz.com established by Bidz.com constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of the State of California, without regard to its conflict of laws rules. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.

13. Copyrights and Copyright Agent.

Bidz.com respects the rights of all copyright holders and in this regard, Bidz.com has adopted and implemented a policy that provides for the termination in appropriate circumstances of subscribers and account holders who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Bidz.com's Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact the complaining party;
A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

14. Supplemental Terms

First Time Users
Please note; in an effort to keep our site free from mischievous bidders (those who bid up the price of items but have no intention of paying for them), first time customers will be required to pay for their first three items that they bid on and win. After the first transaction is officially completed, customers will be able to bid freely on other items. Until such time, customers will not be able to make use of the Bidz.com auto-bid feature. This requisite will be implemented as of July 2005.

* This policy pertains to Bidz.com art items as well.

The "Compare" Price
The Compare Price is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price in no way reflects an appraised value, worth, or suggested retail price.

You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy.

The purpose of the Compare Price is to demonstrate the advantage of a $1 No Reserve auction.

Auction Glitches
Bidz.com will offer 100% risk free auctions, save when a technical glitch prevents that from happening. In such a case, Bidz.com reserves the right to stop, restart, or cancel any auction at any time, including before, during and after. Any and all funds received during a glitch auction, will be returned by Bidz.com to the customer if no merchandise is shipped.

It is in the best interest of all bidders to print a copy or write down the listing number of each auction. In the case your auction was affected by a glitch, without the listing number there will be no way to investigate the situation. It is the sole responsibility of the user to maintain the auction listing number or numbers.

Frivolous Bidding
In an effort to maintain our auctions free from frivolous bidding, Bidz.com reserves the right to remove erroneous bids from an auction and extend the auction for no longer than 25 minutes. If no other bids are placed during the extension the auction will be awarded to the next highest bidder.
Bidz.com may also declare a winner prior to the auction closing.

Second Chance Offer
Bidz.com reserves the right to award multiples of items won to the highest bidders of select and predetermined auctions at our discretion. Customers will be contacted via email informing them of the addition to their account. Payment must be made within 5 days. The item(s) will only be available for purchase within those 5 days regardless of whether or not notification was received. If payment is not made within the 5 day timeframe the item will re-list at no penalty to the customer. Please be advised that the offer mentioned above will not apply to all auctions. Second chance offer items are exempt from the chronological order policy.

Your Transactions and Obligations
By entering into this Agreement and bidding on a product, the customer agrees to complete the transaction. In which case, the customer will be held accountable if they do not fulfill this obligation. If payment is not made, bidding privileges may be subject to suspension and Bidz.com maintains the right to cancel outgoing invoices at their own discretion. Reasons for such actions include but are not limited to multiple non-pays of auctions won, unresolved chargeback issues, an undeliverable address, or the refusal to pay custom fees.

*Bidz.com reserves the right to demand payment if customer has more than 10 unpaid items in their account or if the total amount of auctions won, exceeds $1000.00. To avoid this situation please pay on time. All winning auctions must be paid in chronological order. Thank you for cooperation.

Transaction Fee
As of November 1, 2005, all payments will be subject to a 3% transaction fee or a minimum of 50c, which ever is greater. This transaction fee covers processing costs associated with financial institutions.

Notice how nothing is ever said about the illegal collection of fees to cover the costs of taking payments? Ignore it and it will go away maybe? The fees aren't that much on an individual basis, why not let the excessive handling fees you charge, be the sponge to absord the costs of taking payments? Paypal has already been made aware of this practice by Bidz.com. They don't let anyone else do it, why should bidz? Ever notice how nothing is said about the technical issue that arises when you try to use paypal, how the fees are put in there, how the shipping costs aren't calculated right?

You are very right. it is illegal to not disclose shipping information. That is why it is located under the help desk that you feel should be rearranged according to your prefrence.

If our information was not listed, yes that would be illegal however this information is located under the help desk that you dont see fit in reading


I hope you find a site that list exactly what you want and where you want , I am also sorry that you seem to place blame on others and dont look at yourself

You insulting my job does not break or make me I do hope you find peace and a site with all its terms and conditions listed on the checkout page per your request

Have a good day

Lynne, if you are nearly as insulting with customers at work as you are in your responses to this website I am truly suprised you have a job.

"I am sorry if you as an adult don't find the time to visit our Help section," - THIS is very rude and insulting. As a customer service representative this is intolerable.

"I have tried to reach an understanding in regards to your complaint.It is obvious that we are not communicating" - No, you have made no effort to reach an understanding or to communicate. The customer's complaint was clear, concise and easily understood. Instead, you simply responded touting the "company line" of "It's the customer's fault they did not read the information on the Help Desk." This is your answer to almost every complaint.

"In order to fix the situation Bidz needs to meet you half way, however there is really no need for us to go back and forth and I have not yelled and will not yell at a customer due to the fact there is no need." Yes, you yelled. Perhaps not vocally, however, in email, messaging or chat rooms typing in all capital letters is considered yelling.

"If a customer feels they do not have to read over a website I believe this to be self explanatory. You are ultimately responsible for yourself and I am not trying to be rude but you stated that most customers don't go to this section..." - I will emphasize, once again, most internet users interpet a help icon as an icon to click if they are having technical difficulty. A novice web designer can design a checkout process to clearly display terms and conditions as well as shipping charges and options as an integrated part of the checkout process. It is appalling that your IT staff cannot do so.


"WHY? This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs. If you did decide to go to our HELP desk and read over it, you would have then been able to verify that obviously our company is not for you." - Incorrect again. It is your RESPONSIBILITY as a company to ensure that your customers are informed of shipping and handling costs. This is not only an ethical responsibility it is a LEGAL requirement.

Hello my name is not Mayra is actually Lynne

I am sorry if you as an adult don't find the time to visit our Help section, I have tried to reach an understanding in regards to your complaint. It is obvious that we are not communicating

In order to fix the situation Bidz needs to meet you half way, however there is really no need for us to go back and forth and I have not yelled and will not yell at a customer due to the fact there is no need.

If a customer feels they do not have to read over a website I believe this to be self explanatory. You are ultimately responsible for yourself and I am not trying to be rude but you stated that most customers don't go to this section...


WHY?

This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs. If you did decide to go to our HELP desk and read over it, you would have then been able to verify that obviously our company is not for you.


I hope you find a company that suits your shipping needs, good luck to you.

Hello my name is not Mayra is actually Lynne

I am sorry if you as an adult don't find the time to visit our Help section, I have tried to reach an understanding in regards to your complaint. It is obvious that we are not communicating

In order to fix the situation Bidz needs to meet you half way, however there is really no need for us to go back and forth and I have not yelled and will not yell at a customer due to the fact there is no need.

If a customer feels they do not have to read over a website I believe this to be self explanatory. You are ultimately responsible for yourself and I am not trying to be rude but you stated that most customers don't go to this section...


WHY?

This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs. If you did decide to go to our HELP desk and read over it, you would have then been able to verify that obviously our company is not for you.


I hope you find a company that suits your shipping needs, good luck to you.

Hello my name is not Mayra is actually Lynne

I am sorry if you as an adult don't find the time to visit our Help section, I have tried to reach an understanding in regards to your complaint. It is obvious that we are not communicating

In order to fix the situation Bidz needs to meet you half way, however there is really no need for us to go back and forth and I have not yelled and will not yell at a customer due to the fact there is no need.

If a customer feels they do not have to read over a website I believe this to be self explanatory. You are ultimately responsible for yourself and I am not trying to be rude but you stated that most customers don't go to this section...


WHY?

This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs. If you did decide to go to our HELP desk and read over it, you would have then been able to verify that obviously our company is not for you.


I hope you find a company that suits your shipping needs, good luck to you.

Hello my name is not Mayra is actually Lynne

I am sorry if you as an adult don't find the time to visit our Help section, I have tried to reach an understanding in regards to your complaint. It is obvious that we are not communicating

In order to fix the situation Bidz needs to meet you half way, however there is really no need for us to go back and forth and I have not yelled and will not yell at a customer due to the fact there is no need.

If a customer feels they do not have to read over a website I believe this to be self explanatory. You are ultimately responsible for yourself and I am not trying to be rude but you stated that most customers don't go to this section...


WHY?

This is your right to educated yourself on what we offer, we are a huge company and we cannot hand walk each customer through our help desk to see if they approve of our shipping costs. If you did decide to go to our HELP desk and read over it, you would have then been able to verify that obviously our company is not for you.


I hope you find a company that suits your shipping needs, good luck to you.

I don't think you read my complaint very well before you decided to ream me. My complaint was the excessive shipping costs added on when all is said and done, bringing total shipping to $20.00 for an ounce of jewelry. Yes, it is in your "help Center", however as the other consumer pointed out, most people do not visit this area for bidding and ordering. I do NOT need an updated flash player. As you can see by my complaint, I bid, won and used the link to pay with paypal, however that link did NOT give me a proper shipping cost, nor did it let me finish because it kept asking me for a phone number and would not continue. This is not a flash player problem, it's a program configuration problem. And not mine, it's Bidz.com who needs to fix it. My biggest complaint is the fact that the company illegally collects a transaction fee to cover costs associated with accepting credit cards and paypal. Get your facts straight before you scream at people please.

THE USE OF CAPITOL LETTERS IS TO MAKE A POINT TO THE CONSUMER, IT IS YOUR RIGHT TO EDUCATE YOURSELF WHEN PURCHASING ITEMS

WE DO NOT BLAME THE CUSTOMER WE PUT THE CUSTOMER FIRST.

IF A CUSTOMER IS NOT RESPECTFUL THAN MORE THAN LIKELY IT WILL NOT BE A PLEASANT ENCOUNTER WITH EITHER THE CONSUMER OR CUSTOMER REP

WE SUGGESTED THAT YOU AS THE CUSTOMER USE THE HELP DESK , DUE TO THE FACT THAT IT IS SELF EXPLANATORY AND THIS IS WERE Y0U SHOULD GO FOR HELP

ALSO WE RARELY GET COMPLAINTS ON CUSTOMERS HAVING PROBLEMS PLACING BIDS AS OUR COMPANY IS GROWING ON A DAILY BASIS

I APOLOGIZE FOR ANY INCONVIENENCE YOU HAVE OBTAINED BUT AS A CUSTOMER IT WOULD BE IN YOUR BEST INTREST TO VERIFY WITH TERMS AND CONDITIONS SO THAT YOU AS A CONSUMER KNOW EXACTLY WHAT IT IS THAT IS AVAILABEL AND NOT AVAILABLE TO YOU

OUR HELP DESK HAS MANY OPTIONS THAT ARE AVAILABLE TO THE CUSTOMER AND AS I MENTIONED BEFORE IT IS THERE TO HELP THE CUSTOMER IF YOU ARE HAVING PROBLEMS WITH PLACING BIDS PLEASE NOTE THAT WE USUALLY DONT HEAR THESE TYPES OF COMPLAINTS OFTEN AND WHEN WE DO , IT IS USUSALLY TO A CUSTOMER INTERNET CONNECTION , OR ALMOST 95% OF THE TIME THE CUSTOMER HAS NOT DOWNLOADED OUR LATEST FLASH PLAYER WHICH ALLOWS CUSTOMER TO FREELY PLACE BIDS, VIEW AUCTIONS ETC....

Please, try to post without using all capital letters. In addition, use some punctuation and grammar.

From your posts, it seems your company's opinion, is that the customer is always at fault. Perhaps you should simplify your website and payment process to clearly delineate everything to the customer. Most people are not going to a "help desk" button because we interpet that as having technical problems with a website, not ordering problems.

The easier your company makes it for a customer to bid and pay the more success you will have. Try providing true customer service, rather than blaming the customer. I can assure you if the posters here had received quick responses to their problems, or experienced an easy bid/pay process the complaints would not have been posted.

PLEASE BE ADVISED AFTER READING YOUR EMAIL IN REGARDS TO OUR COMPANY, IT SOUNDS LIKE YOU NEED TO DOWNLOAD OUR LATEST FLASH PLAYER. IF YOU HAVE NOT ADDED OUR LATEST FLASH PLAYER , YOU WILL NOT BE ABLE TO PLACE BIDS , VIEW BIDS OR PAY USING OUR DIFFRENT PAYING OPTIONS, PAY PAL BEING ONE OF THEM. IT IS VERY UNFORTUNATE THAT PEOPLE ARE ALLOWED TO COMMIT CHARACTER ASSASANATION IN REGARDS TO OUR COMPANY. YOU AS THE CUSTOMER SHOULD EDUCATE YOURSELVES ON EXACTLY WHAT IT IS THAT YOU ARE SIGNING UP FOR..

OUR COMPANY DOES NOT GIVE MIS LEADING INFORMATION, ALL THE INFORMATION IS AVAILABLE FOR THE CUSTOMERS USE UNDER OUR HELP DESK, NOW IT IS THE CUSTOMER WHO HAS TO DECIDE IF THEY WILL TAKE THE TIME TO VERIFY THE INFORMATION WE SUBMIT ON THE HELP DESK . PLEASE TAKE THE TIME TO READ OUR TERMS AND CONDITONS NOT JUST FOR OUR COMPANY BUT ALSO FOR ANY ONLINE PURCHASING THAT YOU CHOOSE TO DO. YOUR COMPLAINT WOULD BE VALUED BUT THE INFORMATION THAT YOU ARE COMPLAINING ABOUT IS ALL LISTED ON OUR HELP DESK AND HAS BEEN THERE YOU AS THE CUSTOMER NEED TO VERIFY THE SHIPPING CHARGES AS WE HAVE NOT AND WILL NOT OVER CHARGE CUSTOMERS WHO SIGN UP TO BE A PART OF BIDZ.COM

PLEASE BE ADVISED AFTER READING YOUR EMAIL IN REGARDS TO OUR COMPANY, IT SOUNDS LIKE YOU NEED TO DOWNLOAD OUR LATEST FLASH PLAYER. IF YOU HAVE NOT ADDED OUR LATEST FLASH PLAYER , YOU WILL NOT BE ABLE TO PLACE BIDS , VIEW BIDS OR PAY USING OUR DIFFRENT PAYING OPTIONS, PAY PAL BEING ONE OF THEM. IT IS VERY UNFORTUNATE THAT PEOPLE ARE ALLOWED TO COMMIT CHARACTER ASSASANATION IN REGARDS TO OUR COMPANY. YOU AS THE CUSTOMER SHOULD EDUCATE YOURSELVES ON EXACTLY WHAT IT IS THAT YOU ARE SIGNING UP FOR..

OUR COMPANY DOES NOT GIVE MIS LEADING INFORMATION, ALL THE INFORMATION IS AVAILABLE FOR THE CUSTOMERS USE UNDER OUR HELP DESK, NOW IT IS THE CUSTOMER WHO HAS TO DECIDE IF THEY WILL TAKE THE TIME TO VERIFY THE INFORMATION WE SUBMIT ON THE HELP DESK . PLEASE TAKE THE TIME TO READ OUR TERMS AND CONDITONS NOT JUST FOR OUR COMPANY BUT ALSO FOR ANY ONLINE PURCHASING THAT YOU CHOOSE TO DO. YOUR COMPLAINT WOULD BE VALUED BUT THE INFORMATION THAT YOU ARE COMPLAINING ABOUT IS ALL LISTED ON OUR HELP DESK AND HAS BEEN THERE YOU AS THE CUSTOMER NEED TO VERIFY THE SHIPPING CHARGES AS WE HAVE NOT AND WILL NOT OVER CHARGE CUSTOMERS WHO SIGN UP TO BE A PART OF BIDZ.COM

PLEASE BE ADVISED AFTER READING YOUR EMAIL IN REGARDS TO OUR COMPANY, IT SOUNDS LIKE YOU NEED TO DOWNLOAD OUR LATEST FLASH PLAYER. IF YOU HAVE NOT ADDED OUR LATEST FLASH PLAYER , YOU WILL NOT BE ABLE TO PLACE BIDS , VIEW BIDS OR PAY USING OUR DIFFRENT PAYING OPTIONS, PAY PAL BEING ONE OF THEM. IT IS VERY UNFORTUNATE THAT PEOPLE ARE ALLOWED TO COMMIT CHARACTER ASSASANATION IN REGARDS TO OUR COMPANY. YOU AS THE CUSTOMER SHOULD EDUCATE YOURSELVES ON EXACTLY WHAT IT IS THAT YOU ARE SIGNING UP FOR..

OUR COMPANY DOES NOT GIVE MIS LEADING INFORMATION, ALL THE INFORMATION IS AVAILABLE FOR THE CUSTOMERS USE UNDER OUR HELP DESK, NOW IT IS THE CUSTOMER WHO HAS TO DECIDE IF THEY WILL TAKE THE TIME TO VERIFY THE INFORMATION WE SUBMIT ON THE HELP DESK . PLEASE TAKE THE TIME TO READ OUR TERMS AND CONDITONS NOT JUST FOR OUR COMPANY BUT ALSO FOR ANY ONLINE PURCHASING THAT YOU CHOOSE TO DO. YOUR COMPLAINT WOULD BE VALUED BUT THE INFORMATION THAT YOU ARE COMPLAINING ABOUT IS ALL LISTED ON OUR HELP DESK AND HAS BEEN THERE YOU AS THE CUSTOMER NEED TO VERIFY THE SHIPPING CHARGES AS WE HAVE NOT AND WILL NOT OVER CHARGE CUSTOMERS WHO SIGN UP TO BE A PART OF BIDZ.COM

PLEASE BE ADVISED AFTER READING YOUR EMAIL IN REGARDS TO OUR COMPANY, IT SOUNDS LIKE YOU NEED TO DOWNLOAD OUR LATEST FLASH PLAYER. IF YOU HAVE NOT ADDED OUR LATEST FLASH PLAYER , YOU WILL NOT BE ABLE TO PLACE BIDS , VIEW BIDS OR PAY USING OUR DIFFRENT PAYING OPTIONS, PAY PAL BEING ONE OF THEM. IT IS VERY UNFORTUNATE THAT PEOPLE ARE ALLOWED TO COMMIT CHARACTER ASSASANATION IN REGARDS TO OUR COMPANY. YOU AS THE CUSTOMER SHOULD EDUCATE YOURSELVES ON EXACTLY WHAT IT IS THAT YOU ARE SIGNING UP FOR..

OUR COMPANY DOES NOT GIVE MIS LEADING INFORMATION, ALL THE INFORMATION IS AVAILABLE FOR THE CUSTOMERS USE UNDER OUR HELP DESK, NOW IT IS THE CUSTOMER WHO HAS TO DECIDE IF THEY WILL TAKE THE TIME TO VERIFY THE INFORMATION WE SUBMIT ON THE HELP DESK . PLEASE TAKE THE TIME TO READ OUR TERMS AND CONDITONS NOT JUST FOR OUR COMPANY BUT ALSO FOR ANY ONLINE PURCHASING THAT YOU CHOOSE TO DO. YOUR COMPLAINT WOULD BE VALUED BUT THE INFORMATION THAT YOU ARE COMPLAINING ABOUT IS ALL LISTED ON OUR HELP DESK AND HAS BEEN THERE YOU AS THE CUSTOMER NEED TO VERIFY THE SHIPPING CHARGES AS WE HAVE NOT AND WILL NOT OVER CHARGE CUSTOMERS WHO SIGN UP TO BE A PART OF BIDZ.COM