Report: #1318221

Complaint Review: Big Lots Stores - Nationwide

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Thu, July 21, 2016
Updated: Thu, July 21, 2016
Reported By: Polka. — Bloomington Indiana USA

Author Confirmed

Why?

Big Lots Stores Nationwide USA

Phone: (614) 278-6800
Web:
Category: Department & Outlet Stores

Big Lots Stores! Rewards Card Scam! Columbus Ohio

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Big Lots Stores baits customers with online coupons linked by email, which you print from your computer to use at a store, and then the coupons are rejected at checkout.

I received an email linking to a coupon for $5.00 off of a $20.00 purchase or $15.00 off of a $75.00 purchase. The coupon was good beginning 7/15/2016 until 7/24/2016. When I printed the coupon, it stated clearly at the top that the expiration date is 7/24/2016.

On 7/20/2016, I went to the Big Lots store located in Bloomington, IN. There were a few items I needed immediately, and I picked up a few additional items I would need in the near future, and would have otherwise bought elsewhere, since I had the coupon.

My purchase came to just under $40.00. The cashier scanned my Rewards card and then the coupon. After I paid with a debit card and was given a receipt, I looked over the receipt before leaving the store while the cashier rang up another customer.

The $5.00 had not been deducted from my purchase, either by deducting a portion from each item or the entire $5.00 at the end of the purchase. After the cashier finished ringing up the other customer's purchase, I stepped back over to the counter and informed the cashier of the problem.

The cashier looked over my receipt and agreed that the $5.00 had not been deducted. She said that the computer had rejected my coupon and there was nothing she could do.

Another cashier came over to help. The first cashier, who rang up my purchase, told her the coupon had expired in the system. The other cashier offered to call the manager, but the first cashier told her not to bother him. She kept saying she didn't know what she did with the coupon I gave her, although she checked me out less than 5 minutes earlier with only one other customer after me.

The cashier finally retrieved the coupon and the second cashier tried to help her by showing her which barcode to scan. The first cashier scanned the barcode several times but said it was rejected because it had already been scanned.

At one point, the cashier said she could run my whole purchase as a return and then try to redo the purchase. But, it would take a couple of days for my purchase to be credited back to my debit card (I would be paying double, with no guarantee I would be credited for the return). Also, she already stated the coupon could not be scanned again.

I was in a lot of pain and weak from hunger, so I finally left the store without a resolution. At home, I completed the survey about my experience at biglotssurvey.com and gave a detailed account of why I was giving my experience at Big Lots a low rating.

I have not heard from a customer service representative, but received another email today linking to the same coupon and stating there are only 4 days left to use the coupon. Big Lots bigwigs are deluded if they think I'm going to be lured back to the store to make another minimum $20 purchase so I can use a coupon that likely will be rejected again at checkout. I cannot afford to do that and will not shop at a retailer that uses dishonest practices.

This report was posted on Ripoff Report on 07/21/2016 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-lots-stores/nationwide/big-lots-stores-rewards-card-scam-columbus-ohio-1318221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Big Lots Stores

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!