bigdeal.com Big Deal .com, using bots to scam customers out of bid tokens which cost money $.75 each, Internet

This is the email I sent to BigDeal.com requesting a refund after using the site for a few days.

From BigDeal.com

Your request (#16449) has been received, and is being reviewed by our support staff.

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I want my unused bids refunded. I have watched every single auction Ive been interested in be won by someone paying the equivallent of 200 - 500% above what the item is worth (even above your inflated retail price). The BOTS auto bid at the exact same time some un-suspecting person bids. AT THE EXACT SAME TIME! The only time I have seen something actually go for a discount is when nobody challenges the bots, then it actually goes for a discount, but if someone bids the bots will keep on bidding. Ex: 125 bids for a "30 Bid Token Auction" ? Obviously a bot. Someone paying the equivallent of $1,900 for a $800 ipad? This is a scam, and I want my money back, I have no interest in competing against your bots that are designed to bilk money from un-suspecting customers.

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Can anyone out there tell me how the FBI or other law enforcement agency is allowing this company to rake in tens of thousands of dollars a day from innocent people?

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To address the rebuttals from people who say play at your own risk, I agree play at your own risk, but there should be some sort of law against them operating bots and manipulating auctions, if this was truly individual vs individual this would be a great site and a great business model.  Unfortunately this is nothing more than pure greed and outright theft if you really do not have a legitimate chance at winning.