Bill Brown Ford ripoff dishonest concerning vehicle repairs Livonia Michigan

The Livonia car dealership reported Tuesday that it finished with 4,358 in sales, just behind the 4,372 total sold by Galpin Ford of North Hills, Calif.

They passed us at 11:45 p.m. Monday, said Mike Schrieber, sales manager at Bill Brown Ford. Monday was the last day to report. There was a flurry of sales they reported especially in the last half hour. They are a fantastic dealership, but we are very proud with the effort we had.

Bill Brown Ford maintained its No. 1 ranking in the country in car sales.

Nancy Wade of South Lyon has been a customer with Bill Brown Ford for about 10 years. She recently bought an Escape from the dealership. We were really rallying for them so I did an early lease termination which was set to end in February, Wade said.

She bought the Escape after salesman Bill Beam suggested it to her. I like Fords, Wade said. My dad worked at Ford for 30 years, and I love the cars. I feel an obligation to my family and the community so I buy Fords. They have good products.

Wade said she could buy the car at another dealership. But I go there because of their service, Wade said.

Schrieber attributes the dealership's success to owner Ed Brown. We are fortunate to work for Ed Brown, Schrieber said. He's put together an organization of people who have been here for several years and have stayed here. Sales persons average 14 years of employment at the dealership, Schrieber said.

But Schrieber credited the customers who came from all over metro Detroit, including Downriver and Detroit's suburbs, and as far away as Grand Rapids and Kalamazoo to buy a car. The people were really behind it, Schrieber said of the sales drive to finish first.

Even though we finished in first (for cars) and No. 2 in overall sales, we also finished in the top three for customer satisfaction. Customers are extremely pleased with sales staff and service department.

The sales staff also pushed with significant markdowns to move the cars, Schrieber said.

Last year's big sellers were the Fusion, Focus and Escape for the dealership. Bill Brown Ford finished No. 1 in sales for each of those vehicles, Schrieber said.

For 2010, Schrieber said he expects those cars to continue to sell well. The Fusion was just awarded the 2010 Motor Trend Car of the Year. But the Ford product that will turn heads will be the new Taurus, which a potential customer looked at the other day.

Is there an automobile out there like the Taurus? He looked at the fuel economy and he couldnt believe it.

Ford has done a lot of good things. The company didn't take any bailout money, and they have the right product coming out.

Schrieber wanted to thank the customers. In the end we came up a little bit short, but we had fun trying and we made a lot of friends and happy customers, Schrieber said.

Dan West, president of the Livonia Chamber of Commerce, said the Chamber was proud of Bill Brown Ford's success along with Ford Motor Co.'s overall success. Bill Brown Ford has operated in Livonia since 1952..

http://www.hometownlife.com/article/20100107/NEWS24/1070564/1041/Bill+Brown+Ford++1st+in+car+sales++2nd+in+overall+numbers

kabramcz@hometownlife.com|(313) 222-2591