Biofog SCOE John Davidson 10x refusal to honor return guarantee Alpharetta , Georgia

I purchased the 32 oz Scoe 10X and used as directed over several days to eliminate odor in a coffee table. I tried using this product both ways, letting it dry and the saturation method. It did not work, therefore I returned it with my original purchase receipt for their 'Guaranteed full purchase price plus shipping and handling charge refund.'

The only response I received was insulting comments like 'you need to get a life' etc. and have been denied any refund. John Davidson's final reason for denial was that I did not contact them to get a 'Return Authorization Number'. Although I sent the product back with a United States Post Office tracking number and received the time and date the product was received at the Alpharetta Georgia address Mr. Davidson still refuses to honor his guarantee.