BLOCKBUSTER SUCKS

I agree with the person who works at Blockbuster....I havenever ASSUMED that I had an extra day just because I made a rental late at night, here is why....how often do people go to a video store to rent something for later, not very...you go to the store when you want to watch something. Seems to me that you cant be happy with Blockbuster. I dont like Blockbuster and I dont rent from them, but not because of the way their business is run, but because they dont have a large selection of many films I want to see....sure they might have 400 copies of Pearl Harbor, but when I want to see Millers Crossing, I have to find my local store.

OK i will address your complaints as you have made them.

let me start by saying never assume anything. that is where most of these problems started from. if you have any questions you should ask someone.

there is a form that every store is supposed to have for complaints or suggestions. if they are not displayed for customers to take you should ask the store manager for one. trust me when i say they DO read those cards! I ask one thing from you though- don't take a card from one store and fill it out in reference to another store. every store has its own cards with it's store # on it.

BB does make a good percentage of its profits from EVFs .

1. employees are NOT trained to believe the customer is wrong. some of the employees are cynical, jaded, or maybe having a bad day. also, if a certain customer has a history of shady behavior, we will put notes on the account to watch out for specific activity from that customer. we have to cover our own hindsides.

2. if you rent on monday, that is when the rental period starts. that has always been the policy. so yes you are getting only 1 hour of rental if you come in at 11 pm. the return date is listed on the reciept and on the back of every box.

3. yes blockbuster does suck. but not for these reasons- borrow DVD jackets? i don't understand... great selection of new releases, games, and older titles too... long lines - maybe during peak business hours on fri and sat nite but not any other time... and yes free DVD rentals are allowed with the rewards coupons. they work for any DVD over a year old. just like videocassettes! you can also get a free favorites dvd with any paid rental as part of the rewards program on mon - wed or sun - thurs .

4. i doubt BB will go out of business soon. i also doubt the local video store will have a copy of A.I. for you when you get in there on friday. and if they are out of it i doubt they will give you a raincheck for it for free.

i'm sure some of the people in here will have rebuttals for me. don't flood me with emails. any of the statements i've made here should be verifiable with your local BB store.