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Report: #1401755

Complaint Review: Blue Star Cruises - Internet

  • Submitted:
  • Updated:
  • Reported By: Melinda — Hagerstiwn Maryland USA
  • Author Confirmed What's this?
  • Why?
  • Blue Star Cruises Internet USA

Blue Star Cruises Grand CelebrationFt. Lauderdale Welcome CenterRamada Inn Ft Lauderdale Cancelled our vacation without notifying us, no refund, no comparable replacement offered. Internet

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We purchased a vacation from Blue Star Cruises  for 2 nights in Ft Lauderdale at a 4 star resort, board the Grand Celebration for a 1 night cruise in a CAT 4 Outside cabin upgrade to Grand Bahama Island and a 2 night stay at Parrot Bay then return to Florida aboard the Grand Celebration -1 night cruise in Cat 4 Outside cabin. The cruise was cancelled on 9/19/2017 and we were not notified until we flew from Maryland to Ft Lauderdale on 9/22/2017. We were not offered any refund or comparable vacation to replace what they cancelled. We spent 2 hours on the phone, we were hung up on twice, transferred back to the Ft Lauderdale Welcime Center who told us there was nothing they could do for us. Blue Star Cruises and the Ft Lauderdale Welcome Center gave us the run around , each said the other would be able to help us but no one helped us.

This report was posted on Ripoff Report on 09/22/2017 11:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/blue-star-cruises/internet/blue-star-cruises-grand-celebrationft-lauderdale-welcome-centerramada-inn-ft-lauderdale-1401755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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