Complaint Review: Bluegreen Corporation - Boca Raton Florida
- Bluegreen Corporation 4960 Conference Way North, Suite 100 Boca Raton, Florida United States of America
- Phone: 561-912-8000
- Web: Bluegreencorp.com
- Category: Resorts
Bluegreen Corporation Bluegreen Timeshare, Bluegreen Vacation . Bluegreen used Blatant Lies, Fraud, Bait & Switch and Illegal Sales tactics to Con us into signing up with them. Boca Raton, Florida
*Consumer Comment: How long do I have to rescind my timeshare?
*Author of original report: Not 100% wrong
*General Comment: You are not 100% correct
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Here's the basic run down of what my husband and I were told during our
Bluegreen presentation. (If you can believe it, I've shortened this by a
lot)
We were told how Bluegreen was a great investment. How over time it's value would continue to increase, and we were getting a "special price" so we would have instant equity. (A timeshare cannot be 'legally' advertised as an
investment. That it is in fact illegal to do so. It's not just a lie, it's a crime).
We were also told that a their timeshare was a great tax write off, because we were owning
actual property and paying taxes on the property. (Timeshares and all
expenses can not be used for tax purposes).
The "deal" was only
good for that day. That we wouldn't be allowed to come back for a few
years using this example, "Imagine you were selling a car, and you paid
potential buyers $50 dollars to test drive it. You wouldnt want someone
coming back again and again just test driving your car and you having
to pay $50.00 over and over again." (Hey guess what, they can't do this
either)
(Anything to make a sale), We were also told that the
points never expired. We were told this lie because our dream vacation
was to take a cruise but couldn't afford 18k points a year to go on one. We specifically asked "Do points ever expire?", and the 'sales manager' said no worries, we could just save our points till we had enough, even if it took 6 years.
(Not only do they expire after 2 years, after the 1st year the points
are worth less. You can no longer use them for 'hot' seasons)
They said maintenance fees are based on the number of points we have, so they will never
raise. Saying, "If we paid $400.00 in fees, than our children would only
pay $400.00 when we passed it on to them." (Another blatant lie. They
are raised yearly.)
They didn't give us any time to review the
contracts which they are obligated to do. Lied how much our monthly
payments would be, and never, not once informed us about "Club Dues".
(Which by omitting the information, puts them in the wrong.)
Bluegreen
is a member of the American Resort Development Association (ARDA)We
have filed a complaint with them, which I encourage everyone else who
has been lied to by this company to do as well. Here is a list of codes
the Bluegreen broke with us.
Code of Ethics III.C.1-2 - 1. Must
not convey false, untrue, deceptive, or misleading information through
statements, testimonials, photographs, graphics, or other means; and 2.
Must not omit material information without which the solicitations or
sales information would be deceptive or misleading, or which would
affect consumer decision making.
Code
of Ethics V.B.4 - 4. Limited Time Offers. Representations must not be
made that the current terms of an offer will not be available at a
future time unless those representations are factual.
Code of
Ethics V.B.5.b-c. - b. Must be consistent with information and
disclosures provided in the Sales Information; and c. The consumer must
be provided with a reasonable opportunity to review the contract
documents in writing at time of sale
before signing.
Code of Ethics V.B.9.- 9. Sales Presentation. Verbal representations must be
consistent with information contained in sales documents, contracts and
written disclosures
We are currently in dispute over our contract
and are working very hard to get it canceled.
Bluegreen's main
line for everything that happened to us is, either "The contract says _______" or they "deny any verbal agreements that defer from what the contract says". However, their mortgage department
called us, and wondered why we were unhappy (We are in the process of disputing the contract and are not making payments while we do so). And after telling the lady
some of the lies, she interrupted me to say and this is a direct quote, "That's just the 'Sales
Pitch'."
Proving that that the sales tactics used against us are a widespread, acceptable practice among
Bluegreen Corp. In the process of trying to get the recording of that conversation, but am being told it's only used for "internal training purposes". Won't be surprised if it happens to "disappear".
If you are happy with them, I'm happy for you. I
understand we signed a contract, however when fraud is used to trick a
person into signing a contract, we can dispute it, which we are doing
wholeheartedly. I will say the resort we stayed at was very nice. Clean,
comfortable and large. I have no problems with the resort we stayed at.
However if you were lied to as horribly as I was. If they used any of these sales tactics with you, please contact the Florida BBB and file a complain. Here's the address
BBB of
Palm Beach
This report was posted on Ripoff Report on 05/05/2010 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bluegreen-corporation/boca-raton-florida-33431/bluegreen-corporation-bluegreen-timeshare-bluegreen-vacation-bluegreen-used-blatant-lie-600407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
How long do I have to rescind my timeshare?
AUTHOR: VickyF - ()
SUBMITTED: Monday, June 09, 2014
How long do I have to rescind my timeshare? By law, you have five business days in Mexico to cancel the contract after you have signed it. If you decide to cancel the purchase within this period, notify the developer by email and certified mail. Keep the receipt as evidence you cancelled on time. You should receive a prompt refund of all the money you have paid, without any cancelling penalties, within fifteen business days
#2 Author of original report
Not 100% wrong
AUTHOR: Celtika1982 - (United States of America)
SUBMITTED: Tuesday, May 25, 2010
Fraud - deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage.
Synonym deceit - 1.the act or practice of deceiving; concealment or distortion of the truth for the purpose of misleading; duplicity; fraud; cheating: Once she exposed their deceit, no one ever trusted them again.
2. an act or device intended to deceive; trick; stratagem
I think using the word fraud is very appropriate in describing my dealings with Bluegreen. And will continue to do so. I am more than willing to go to court and tell a judge and jury exactly why I use fraud to describe this company, if Bluegreen wants to sue me.
Legalese isnt a language I understand easily. So we spent over an hour asking very specific questions so that we would understand what the contract would be saying about the different areas. I didnt realize timeshare sellers could lie though their teeth with no repercussions to their actions. If a real estate agent tried half the crap they pulled on us, they wouldnt have a job for long. They presented themselves as real estate agent equivalents and should be held accountable for what they say.
Yes, they specified financial investment. Notice when I said instant equity? They basically said it would be worth significantly more because the business is booming and the prices wouldnt continue to remain so low and in just a few years, it could be worth thousands more than we paid.
Nice loop hole your company has come up with
to still use the term to con people into believing it. You know perfectly well
that when an average person hears great investment they automatically think
financial. Its no skin off your nose if they dont ask for clarification,
right?
And our main reason for buying wasnt to buy a financial investment. It was a perk, and one of the selling features, but that wasnt why we bought it. Doesnt negate the blatant lie.
Went to 2 different tax professionals and neither one of them said it could be used. Only the interest on a timeshare mortgage could be used. And since we got their Credit card initially, we didnt have a mortgage.
(((Redacted)))
If the property taxes are neither directly billed to you nor separately stated on your maintenance fee billing, you may not be entitled to a deduction for the tax Which they are not specified on the statement. Even the article you posted has very specific guidelines as to how it can be claimed.
Years as opposed to a special deal of the day are 2 completely different scenarios. Of course something purchased years ago is cheaper than now. Seriously? Thats your justification for them telling me its a special price for that day? If I can walk in there and get the same price the next day that is where it is wrong, not years later.
The maintenance fee does not necessarily go up every year; however it does go up. ??? Either it does or doesnt. They shouldnt be saying it doesnt when it does. Its very simple. Be honest and you wont have angry customers.
No, we didnt read all 50(whatever amount) pages of
legalese. The employee who sat with us with the signing of the contract
summarized for us. Because she "understood" we had been there for 3 hours at
that point, with a cranky 2 year old. And as I stated we assumed that the sales
people wouldnt lie so horribly to us.
Believe me, it will never happened again. We had asked if could sign papers the following day, and they basically said no, since the pricing and deal was for just that day. If we came back tomorrow, it would be different.
Honey, when you file any complaint, law suit, etc, make
sure that you give detailed, and complete example of how they violated the Code
Of Ethics. Otherwise, they will not follow through with your complaint.
The 5 page letter I sent is hopefully detailed enough. Its enough
that the BBB has given them another F rating, and for the
The rescission period was 7 days. We didnt find out about the fraud till months later. We were ignorantly content, till the truth was slapped against our faces. So we didnt read the contract, because again we trusted. Our naivety causes us much shame. You dont think we realize just how stupid we were?
The recording I was referring too isnt when we signed the contract. While we are disputing our contract, we are not paying them. When their employees called us to find out why we arent paying them, thats when she said Thats just the sales pitch. In answering me when I said When we purchased the timeshare we were told that it was a great investment and that our maintenance fees would never go up.
Now lets go a couple steps further. Since you feel this company is so wonderful. Answer me this, why does the BBB have this to say about them?
Our opinion of what this rating means:
We strongly question the companys reliability for reasons such as that they
have failed to respond to complaints, their advertising is grossly misleading,
they are not in compliance with the laws licensing or registration
requirements, their complaints contain especially serious allegations, or the
companys industry is known for its fraudulent business practices.
(Lets emphasize a part shall we known for its fraudulent business practices. They sue me; I guess theyve got to sue the BBB as well.)
Bureau's Comments and Analysis of Company's Business: On
Why does Bluegreen have literally hundreds of complaints against them from sites like (((Redacted))), Ripoffreport.com,(((Redacted))) and every other complaint website out there?
Bluegreen is immoral, and unethical frauds.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#1 General Comment
You are not 100% correct
AUTHOR: Susan - (USA)
SUBMITTED: Monday, May 24, 2010
Celtika1982:
Code of Ethics III.C.1-2 - 1. Must
not convey false, untrue, deceptive, or misleading information through
statements, testimonials, photographs, graphics, or other means; and 2.
Must not omit material information without which the solicitations or
sales information would be deceptive or misleading, or which would
affect consumer decision making.
Honey, when you file any complaint, law suit, etc, make sure that you give detailed, and complete example of how they violated the Code Of Ethics. Otherwise, they will not follow through with your complaint.
Code
of Ethics V.B.4 - 4. Limited Time Offers. Representations must not be
made that the current terms of an offer will not be available at a
future time unless those representations are factual.
This representation is factual. Again, make sure that they have actually violated what you have stated.
Code of
Ethics V.B.5.b-c. - b. Must be consistent with information and
disclosures provided in the Sales Information; and c. The consumer must
be provided with a reasonable opportunity to review the contract
documents in writing at time of sale
before signing.
A reasonable opportunity to review the contract is an iffy. You knew it was something you had to do "on that day" before you agreed to purchase. "Reasonable Opportunity" will mean different things to different people. When you make a complaint, you must state what "Reasonable Opportunity" means to you.
Code of Ethics V.B.9.- 9. Sales Presentation. Verbal representations must be
consistent with information contained in sales documents, contracts and
written disclosures
We are currently in dispute over our contract
and are working very hard to get it canceled.
When did you actually read your contract? There is a recision period listed in the documents. You didn't mention that at all in your complaint. Again, this is why the "Reasonable Opportunity" will be iffy. How much time did you need? The recision period is for several days.
You are incorrect about the recording. It is to protect you and the company. While you were being recorded you should have been asked if there was anything you were told that you do not have in writing. If you obtain the recording and you stated that you have everything in writing, not much you can do. The same would apply to the company...If they stated in the recording there were going to do something that they did not do, they are obligated to make restitution.
Again, I know you are upset, but be careful what you are labeling as fraud. If it is proven to not be a fraud, you can be sued.
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