Complaint Review: BMG Music - Indianapolis Indiana
- BMG Music http://www.bmgmusic.com Indianapolis, Indiana U.S.A.
- Phone: 317-6929200
- Web:
- Category: Mail Order Services
BMG Music bad billing system tried to bill the card I joined with even though I didn't even submit that card for the order Indianapolis Indiana
*Consumer Suggestion: "...misunderstanding..." I suggest to anyone who joins their club, to use "Bill Me" on all orders.
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I made an order to fullfil my comitment, and used a VISA credit card. 5 days later, I was curious as to why my order status said "Purchase Not Authorized/Not Shipped". I used their customer service section to request why. I did not recieve a reply, but I did recieve a letter in the mail stating my "Discover" credit card was declined.
Now I found this very strange, so I called my Discover credit card company, and they told me that the transaction was declined because of a lack of funds (that is obvious, because I wouldn't be dumb enough to use that card unless I knew it had enough credit on it). I mentioned what I though happened, my theroy was the billing system used my SINGLE USE card numbers I used for joining. Discover informed me they tried to bill my account using my ACTUAL numbers. If I use a VISA card, how in the world does that turn into an entirely different card, along with totally different numbers?! If that isn't fraud, then I will never order anything with my credit cards unless I am in person and have a legal reciept. You can still join, and buy from BMG Music, but use Bill me, and send a check.
Kenneth
San Diego, California
U.S.A.
This report was posted on Ripoff Report on 08/23/2004 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bmg-music/indianapolis-indiana-46201/bmg-music-bad-billing-system-tried-to-bill-the-card-i-joined-with-even-though-i-didnt-eve-105041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
"...misunderstanding..." I suggest to anyone who joins their club, to use "Bill Me" on all orders.
AUTHOR: KENNETH - (U.S.A.)
SUBMITTED: Monday, August 30, 2004
SO, I recieved a responce to my e-mail regarding their billing the wrong credit card. And they didn't feel sorry at all, the only thing thye could sya is, "We regret any misunderstanding regarding this matter.". I don't know about the people reading this, but I sure think that this type of reply expresses total denial of the real facts. How they got my real card numbers, is still unknown. I suggest to anyone who joins their club, to use "Bill Me" on all orders. Good luck.


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