Bongo International Scammed me on the refund 2 months after finally excepting they lost the order, Bridgeport, Connecticut

I used Bongo personal shopper to purchase some electronic goods.

the money was deducted from my credit card very quickly and the order made.

2 weeks late there was still nothing in the inventory, so after countless emails i get the same response that the order is in between department and please be patience. 

After 2 months of emails and asking what there refund policy is on incomplete orders i final am told i will get a refund.

Yet they don't refund me the full amount! i still get charged the personal shoppers fee and the transport fee to their facility on an order they lost.

First and last time! beware people of Bongo International