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Report: #1454749

Complaint Review: Booking.com -

  • Submitted:
  • Updated:
  • Reported By: Robyn — Newcastle Australia
  • Booking.com United States

Booking.com They cancel - I foot cost of exchange rate difference

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I recently booked accommodation in UK via Booking.com.  I received a confirmation and money was deducted from my account accordingly.  They then contact me to say my dates are now unavailable due to renovations and that I have to cancel booking (free of charge).  I did so but my refund was AUS$43 less than i paid. When I complained about this I was basically told - tough the exchange rate must have changed.  Booking.com was extremely unhelpful. I was not the one wanting to cancel, I received no service yet stil the transaction cost me $43.  I will never use this company again and would warn others against doing so based on my experiences!

 

This report was posted on Ripoff Report on 08/02/2018 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bookingcom/bookingcom-they-cancel-i-foot-cost-of-exchange-rate-difference-1454749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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