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Report: #1213486

Complaint Review: Brake Masters - Tucson Arizona

  • Submitted:
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  • Reported By: Ron — Dudleyville Arizona USA
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  • Brake Masters 260 W. Ina Rd Tucson, Arizona USA

Brake Masters installed part not needed and did not repair what was wrong Tucson Arizona

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My AC in my 05 Ram was blowing hot air.  On 2-25-2015, I saw a coupon on the internet for a AC inspection for $9.99 for BrakeMasters.

I live 70 miles from Tucson.  We do not have any repair shops where I live.

I arrived at BrakeMasters repair shop on 260 W Ina Rd, Tucson Az nd was told that they would inspect my truck.  They inspected it for about 1/2 hour and I was told that my vehicle had 2 bad Shrader Valves.  I approved a work order for $186.70.  They brought my vehicle out and said it was now fixed and was blowing cold air.

I returned home.  The next day I tried the AC and it was blowing hot air again.  I called BrakeMasters shop and reported this.  I was informed that I should bring it back for another inspection.

Because I live so far away, I could not return until 3-04-2015.

When they inspected my vehicle, I was told that now the high side hose was leaking, and was presented with a bill for $248.03.

I had a heated discussion about this with the manager whose first name was Brian.  I asked why they did not catch the bad hose on the 1st inspection, and he stated that the dye they used would not show a leak for 2 to 5 days.  I asked him how did they know the Shrader valves were leaking then on 1st inspection.  He did not have an answer for this.

I finally signed another work order for $248.03 and the vehicle was finally repaired right on the second attempt.

I believe this company does not know what they are doig, and overcharges all their customers when they can.  While I was waiting for my vehicle to be repaired, I witnessed several customers complain about similiar treatment.

I beleive that the high side hose was probably leaking when I first brought the vehicle to them for repair and it should have been properly repaired then.  I should not have been charged for the Shrader valves or the freon, or the labor to fix the first time around.

 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 03/05/2015 07:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brake-masters/tucson-arizona-85704/brake-masters-installed-part-not-needed-and-did-not-repair-what-was-wrong-tucson-arizona-1213486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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