Brilliance, LLC Diamond not so clear Internet, Internet

We are sorry you did not like the stone you purchased. We pride ourselves in educating our customers before they purchase and in some cases after should they choose to pick out a stone with out or assistance. In either case we will not ship out a stone that is brown, hazy or otherwise included with out informing the customer which is another reason why Brilliance does not drop ship merchandise like our competitors. 

The stone purchased was an EGL certified 3.32ct H, VS2 for 22k. Had this stone been a true H, VS2 with GIA it would have costed 3x the price. Customer was well informed of the color and clarity discrepancies of the EGL way before we shipped out the loose diamond and told us to proceed with her order. Brilliance advises and encourages not going below a G color and VS2 clarity with EGL certified stones to compensate for the discrepancies. However, return credit was completed within the allotted time, and as we told customer it can take a couple extra days to reflect the credit to her account.