Brown Plumbing It's like flushing away your money! Redding, California

Yes...we were fine with the $58.00 dispatch fee.  We did agree to that.  
This is why we did Not ask for a full refund.  
As a matter of fact, we did Not ask for very much of a refund for a job that Brown Plumbing was unable to perform.
We paid $225.00 for absolutely nothing.  They were unable to unblock the clog.
So, minus the dispatch fee, the bill was $167.00 and we asked for only $100.00 as a refund for a job they were not able to fix at all.  We only received $29.00.

Brown Plumbing can attempt to justify their recommendation for additional work totalling over $1000.00 all they want.  
But in the end, we found another plumber who did the job successfully for $89.00.  
I leave it up to the people reading this to judge what they think is fair.  

I will agree that Brown Plumbing, initially, never offered any kind of refund if they were unable to unclog this drain for the price they charged us.  Other plumbers do offer this, including the second plumber we hired who was able to fix our problem easily.  That is why I am writing this review (and others), in order to allow the public to determine their own course of action when choosing which plumber to use for their next issue. It is well worth doing more research before calling any service company...something we will not forget in the future.

On June 19th, 2012 we were called by the customer and told they had a kitchen sink that wasnt draining.  We informed the customer that we charge a $58.00 dispatch fee for the technician to come out to the property and that the technician would give them a flat rate estimate for doing the job prior to commencing the work.
 Our technician had the customer sign acknowledging the $58.00 dispatch fee upon arrival, looked at the problem, then gave the customer a written price of $167.00 for attempting to clear the kitchen sink drain line. The customer signed for the $167.00 estimate and the technician started the work.When the technician was done clearing the line, he ran water to test it and the drain was running clear.  The technician then collected a check for $225.00 (the $58.00 dispatch fee and $167.00 per the written estimate) and left. Later in the day, the customer called back and said that the line was clogged up again.  We returned the following morning and investigated the second stoppage without charging a second dispatch fee.

Our technician recommended that we clear the second stoppage from the drain line with a hydro-jetter, which is able to clear long drain lines without a significant risk of getting caught, which is a common problem when you run a snake over 75 feet, then reroute the drain line for the kitchen and install a cleanout, thus giving better access to the location of the probable stoppage and making it significantly easier to deal with any stoppages the customer may have in the future, saving them money in the long run. 

 The total estimate given for hydrojetting the drain line to clear the immediate stoppage, running a new, shorter kitchen drain line and installing a cleanout was $1,978.00.  The customer declined the additional work we recommended and our technician left.When the owner of the company talked to the customer regarding our recommendations and why we felt they would be the best way to proceed, then offered the customer a refund of half the initial $58.00 dispatch fee as a gesture of goodwill.