BRUCE HOGAN I ordered the Private Pilot DVD course and never got anything. Saint Petersburg, Florida

I ordered the Complete Private Pilot Training Course online on Sept. 23, 2010.  On Oct. 25, 2010, I submitted a ticket via the trellis desk support page.  The response was a message telling me the the order had shipped 2 days after I ordered it and to wait a week or so.  I waited until Nov. 25 and went back to the support page where I had to start another ticket since the first one was closed.  I said I was angry and I wanted to get my order.  They told me to contact the shipping department and ask for a "Priority STAMP reshipment", which I did.  The shipping department responded with the cryptic response "noted on your request".  I did not receive anything.  On Dec. 12, 2010, I wrote to the shipping department to ask if my order had shipped and they said only "had been shipped".  I then wrote on to support via my open ticket that I had not gotten anything and said I either need the materials I ordered or I need my money back.  No response.  On Dec. 14, 2010, I wrote on the ticket that I needed to get a phone call from someone explaining what was going on within the next 24 hours or I was going to sue and black list them with my flying club.  I am still waiting for a resolution.  I was charged $67 on Sept. 23, 2010 but I still don't have anything to show for it.  Google "Bruce Hogan" and see what you get.