Budget Rental Thieves, and Fraudulant Amherst New York

On july 20th, I picked up a rental car, the car had low air in the tires and after driving it a few days, needed oil. I willingly added air to the tires, and put oil in it. They only rent a car out for 28 days, I needed a car for 35 days. The day before this rental was due to return, the car got a flat tire. There was no spare tire in the trunk. I called Budget rental and they instructed me to call the road side assistance. I called the road side assistance and they had to send a tow truck out because there was no spare to change the tire, which I would of gladly done on my own.

Roadside assistance representative, said they would send me a courtesy car to take me personally to another budget rental facility to pick up another car. The car service never came, I had to find another way to get a second car. The budget rental representative told me to go back to the original rental facility to pick up a second car. I found a ride and went to the Sheridan drive facility. That represntative tells me they dont have any cars and sends me to another facility. I finally get to that place, took a while to find, and I have a new rental car. Before same day i book a new car for 9 days, Im quoted 311.00 for the 9 days and have an e-mail confirmation of 311.00. When my 9 days are up, I pay 419.31. 108.31 more than Im quoted. but Budget rental charges my debit card 540.00 instead of the 311.00 im quoted,and what was on my receipt (419.310, I was told to disput it with the billing department by the retal employee and she handed me my receipt with the phone number written on it.

I call and dispute this. in the mean time they hit my bank account for another 210.00. I call to find out what these charges are for and they tell me its for the road side service of the first rental car (10 days prior to this car). I dispute this, because, why did they wait 10 days to try and charge me for this, and if they had a spare in the trunk, road side would never have been called and because of no spare they would of had to use road side assistance regardless to get the car back. After arguing for a very lengthy time and being hung up on, they finally agree to refund the 220.00.

That was on August 31st. Im still waiting for the refund.They owe me 121.00 difference from what was written on my receipt and what they charged my debit card and they also owe me the 220.00 road side service fee's they agreed to refund. I feel like this is Fraud and theft. I was lied to, robbed, over charged, stressed out, my bank account is now negative because of all these over charges and now over charge fee's on my bank account.