Report: #1456953

Complaint Review: Buildium - Boston MA

  • Submitted:
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  • Reported By: Marc — Oklahoma City Oklahoma United States
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  • Buildium 225 Franklin St. Boston, MA United States

Buildium Promised services they did not have and made it extremely difficult to cancel Boston MA Massachusetts

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Started a subscription with them after being promised the ability to electronically draft payment from tenants. Turns out they cant do it without pulling a credit report and "lending" you the money... Still don't understand this. Wouldn't have been a big deal (Not every service is for everyone) but it became nearly impossible to cancel the subscription. We were required to talk to several people and re-state the issue over and over before we were allowed to get placed in a queue to get a call back. This exact process happened 3 or 4 times over the course of a couple months before we eventually got it cancelled but not after having been billed several fees. Escalated the issue and provided proof that we had been trying to cancel the service for quite some time and eventually got a partial refund but it honestly wasn't worth the hassle. I don't want to bash the services of the company because I never got the chance to use them but from an integrity standpoint, I would not recommend them.

This report was posted on Ripoff Report on 08/16/2018 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/buildium/boston-ma-02110/buildium-promised-services-they-did-not-have-and-made-it-extremely-difficult-to-cancel-bos-1456953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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