Bumpmylock.com Bump my lock Allison D. Ditto Poor customer service and policies Waco Texas

 

 

Allison's email on 12/01/16 -

My reply on 12/01/16 -

 

 

Allison's reply on 12/01/16

 

 

Ok, so my problem is that while they are keeping within their policies, it doesn't much seem like they care about me as a customer. They're worried about penny pinching with shipping by not splitting the order. I run a small business too and often ship products. I buy my shipping products in bulk, as I'm sure they do. Trust me, they wouldn't be losing that much in shipping materials and cost. And frankly, my order was under $50 for the first order. The next order (if I were a happy customer) would probably be in the range of a couple hundred dollars. They would get more than enough profit back on my next order. Sometimes you have to sacrafice a little to gain a lot.

 

I had to wait over 2 months (after paying for the product and shipping) to receive my product. If they really didn't want to breach their policy a little to keep me happy, at the very least they could have sent an email to me letting me know that the product I ordered wasn't available yet and then offered me a couple alternatives, such as cancelling my order and doing 2 separate orders, so that I would receive my other half of the order right away.

To sum things up, again they stayed within their policies, but they didn't fight to keep me as a customer in the least. They just quoted policies to me. I will definitely not be a returning customer. Being in business for 7 years now, the most important lesson I can impart to them, is that its all about word of mouth and happy customers / clients. I make a pretty good income right now and if I just qouted dry policies to my clients, I either wouldn't be in business any longer or would not be able to maintain the income I have.