Complaint Review: Bumpmylock.com - Waco Texas
- Bumpmylock.com 208 Hewitt Dr Waco, Texas USA
- Phone: 888-802-1131
- Web: http://www.bumpmylock.com
- Category: Specialty Stores
Bumpmylock.com Bump my lock Allison D. Ditto Poor customer service and policies Waco Texas
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This report isn't based on something the company did wrong, per se. Or a breach of the law or policies. But its based on what I believe is their poor customer service and inability to keep the customer happy. I believe the email exchange between Allison and I would be best to start off with:
My email on 12/01/16 (had my name and order # in it) -
When am I going to receive this? I ordered this Sept 26. Over 2 months is a getting ridiculous. And I haven't received an email stating delayed shipping or offer to refund or whatever. Please rectify this situation.
Bump My Lock
To sum things up, again they stayed within their policies, but they didn't fight to keep me as a customer in the least. They just quoted policies to me. I will definitely not be a returning customer. Being in business for 7 years now, the most important lesson I can impart to them, is that its all about word of mouth and happy customers / clients. I make a pretty good income right now and if I just qouted dry policies to my clients, I either wouldn't be in business any longer or would not be able to maintain the income I have.
This report was posted on Ripoff Report on 12/28/2016 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bumpmylockcom/waco-texas-76712/bumpmylockcom-bump-my-lock-allison-d-ditto-poor-customer-service-and-policies-waco-texa-1346169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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