Complaint Review: BuymeBuyme.com - Riviera Beach Florida
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- Author Confirmed
- BuymeBuyme.com 1750 Australian Ave., Riviera Beach, Florida U.S.A.
- Phone: 877-99-BUYME
- Web:
- Category: Miscellaneous Electronics
BuymeBuyme.com Return postage ripoff Riviera Beach Florida
*Consumer Comment: Rebuttal to rebuttal
*UPDATE Employee: Warranty Replacement
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I ordered and received Acoustic Research AW722 headphones. However, the charging base was defective. It would not recharge the batteries. I changed out the batteries and also tried another set of identical headphones, but it still did not recharge. I forwarded a request for a return, postage-paid label.
The company's response was to send me a RMA# to return the package at my expense. Upon requesting how the return postage was to be handled, I was told that this is a warranty replacement and that the buyer is responsible for return postage.
This is not a warranty replacement - they shipped a defective piece of merchandise.
Janice
Norcross, Georgia
U.S.A.
This report was posted on Ripoff Report on 05/21/2009 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/buymebuymecom/riviera-beach-florida-33404/buymebuymecom-return-postage-ripoff-riviera-beach-florida-454082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Rebuttal to rebuttal
AUTHOR: Janice - (U.S.A.)
SUBMITTED: Tuesday, June 23, 2009
The only reason this request was "received" by buymebuyme.com too late is the fact that they did not respond to four e-mails sent by me wherein I requested a return postage label to send the product back. After the "response time" had elapsed, they finally sent me a RMA to send the product back and then told me that I had exceeded the time to respond, that the complaint was now considered a warranty repair.
#1 UPDATE Employee
Warranty Replacement
AUTHOR: BuyMeBuyMe.com - (U.S.A.)
SUBMITTED: Thursday, May 28, 2009
Please note, this issue is covered by our Warranty Replacement policy (located here: http://buymebuyme.com/retail/customer/help.php?section=conditions). This request for an RMA was submitted several weeks after receipt of the product. As such, the product was authorized to be returned and replaced under our Warranty Replacement policy.
We apologize for any inconvenience you have experienced. BuyMeBuyMe.com is a member of the Better Business Bureau and is in good standing. We always stand behind our products and warranties.
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