Complaint Review: California Rootstock - Internet
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- Author Not Confirmed
- California Rootstock 7211 West Pershing Ct Internet United States of America
- Phone: 800-595-3794
- Web: www.californiarootstock.com
- Category: Landscaping
California Rootstock Missing product order with no response from company Internet
*Author of original report: Response and update
*UPDATE Employee: Grapevines Delivered at Appropriate Planting Time
*Author of original report: email address to include
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We ordered $100 worth of wine grape vines on January 6, 2011. Order # 4479. It was our understanding that the vines would be shipped at the appropriate time (February from what we'd read elsewhere). It is now mid March and we have not received our order. Despite several emails and a message left with the company, we haven't heard a response on where our order is. Today I discovered the location on our account with order status, which says shipped. Where are they?
As a home winemaker we are really excited about growing some of our own grapes and will be extremely disappointed if we receive them too late to plant. I will be even more disturbed if I have to go to this extent in getting my $100 back on top of the inconvenience this will have caused us.
This report was posted on Ripoff Report on 03/18/2011 06:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/california-rootstock/internet/california-rootstock-missing-product-order-with-no-response-from-company-internet-707605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Response and update
AUTHOR: clarknc - (United States of America)
SUBMITTED: Saturday, March 26, 2011
To clarify the response by California Rootstock, we were asked when we purchased the vines in January when we would like them sent. Based on research we'd done in our climate here in NC, we requested them in February. They finally arrived March 22, nearly 2 months late. Furthermore, we never received a single communication from the company on why the vines were so late, or an apology, just a false statement here on Ripoff Report. Vines also arrived without the planting sleeves we ordered to remain in the company's warranty. This time I informed the company about the separate ripoff report I was filing and we actually received an email response appologizing for their terrible customer service.
#2 UPDATE Employee
Grapevines Delivered at Appropriate Planting Time
AUTHOR: California Rootstock - (United States of America)
SUBMITTED: Thursday, March 24, 2011
The grapevines were delivered at the appropriate planting time as requested by the customer. UPS tracking number:
XXXXXXXXXXXX02910
#1 Author of original report
email address to include
AUTHOR: clarknc - (United States of America)
SUBMITTED: Friday, March 18, 2011
We located the email contact of this company to be sales@mypersonalvineyard.com
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