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Report: #356021

Complaint Review: Call/Wave - Internet

  • Submitted:
  • Updated:
  • Reported By: Waterbury Connecticut
  • Author Confirmed What's this?
  • Why?
  • Call/Wave Internet U.S.A.
  • Phone: 1-800-844-4151
  • Web:
  • Category: Customer

Call/Wave Sent the following message after cancelling service; Your CallWave service will remain active until we are contacted to cancel the service. 'Lenny Sanders' Internet

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I signed up for the free 30 day trial for the fax service from Call/Wave. After receiving my credit card statement two weeks later; I noticed that Call/Wave charged my account for $19.99. It was supposed to be $9.95 after 30 days, (keep in mind that I still had at least two more weeks to go to use the free service), well after finding out what they did, I sent an email 6/1/2008 that I canceled my account; and informed my credit card company that I wanted to file a dispute for the amount of $19.95. My credit card company did credit my account for the amount. However, Call/Wave is currently sending emails stating that I owe $29.99, because the service is still active. I have sent the company numerous emails stating that I have canceled the service.

Waterbury, Connecticut

This report was posted on Ripoff Report on 07/26/2008 05:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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