Complaint Review: CalSpa - Nationwide
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- CalSpa calspa.com Nationwide U.S.A.
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- Category: Pools & Saunas
CalSpa CalSpa - Poor quality, poor materials, don't buy Cal Spa products!! Waste of money Seattle California Nationwide
*UPDATE Employee: CAL SPAS BACKS UP OUR PRODUCT & CUSTOMER SATISFACTION IS OUR FOCUS!
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Don't Buy Cal Spa. This hot tub has been nothing but trouble. We bought it brand new, after a year the pump went out. Finally got that replaced still haven't seen the refund for our warranty repair. Now the tub will not come on. Had an electrician come out and verify the breaker was working fine and the tub is getting proper power. Something in the tub is broken AGAIN!!
All of the jets have had to be replaced because they are falling apart. They make them out of cheap plastic and the plastic after awhile degrades and they come out of their socket and little plastic pieces come off. It's not our chemicals it's a poor built cheaply made product.
Save the time and buy from another company.
David
Seattle, Washington
U.S.A.
This report was posted on Ripoff Report on 01/17/2008 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/calspa/nationwide/calspa-calspa-poor-quality-poor-materials-dont-buy-cal-spa-products-waste-of-money-300853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
CAL SPAS BACKS UP OUR PRODUCT & CUSTOMER SATISFACTION IS OUR FOCUS!
AUTHOR: Customer Care Supervisor - (U.S.A.)
SUBMITTED: Tuesday, February 05, 2008
Cal Spas continues to back up our product with our Manufacturer's Warranty. We will cover parts & labor on covered items provided they fall under Warranty guidelines. In the event of any type of malfunction or defect, your selling dealer is responsible to perform all necessary repairs. If your dealer cannot assist you, please let us know so we can help.Please e-mail ccsupervisor@calspas.com with your name, address , contact information, and the serial # of your spa.Please reference this complaint when contacting us. We'd like to review your case and work out a resolution for you so you can continue to have many years of enjoyment with your spa. In our business, the customer is KING and we want to help. We look forward to assisting you and thank you for choosing Cal Spas for your home resoort needs.
- Customer Care Supervisor
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