Camp Gladiator Arena Gym Membership, Camp Gladiator, Scam artists, Workout, boot camp, bootcamp Austin Texas

I was with CG on and off for about 2 years, so I'm not a new customer.  I LOVED the boot camp, but the one star is given for their shady customer service department.

Pay attention to the minor details when signing up for the 6 months auto draft deal.  I was given wrong information from the customer service department about when my 6 months was up.  I did as instructed and sent a note via fax(oh yes, you have to send a fax to their fax number which is located in Austin).  After my last camp, I noticed that they charged my account for another month.  I called the first time, the lady said they made a mistake and processed my "fax note" too late, and that they would refund my account.

Lo and behold, they called me back and said the next camp was indeed my last session.  So, I pulled up an email they sent to me telling me when my last camp session was. She proceeded to say, "I'm sorry, you were given wrong information, and there's nothing  I can do."  WHAT?  You guys lie to me, and now you say you can't do anything about it????

So, of course, I tried to get into my CG account, guess what, can't get into it to look up the dates.

You guys really disappointed this customer.

While I loved the trainers, the customer service I just received makes me not want to come back.