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Report: #1089157

Complaint Review: Canvape - Scarborough Ontario

  • Submitted:
  • Updated:
  • Reported By: alifeofrhythm — Winnipeg Manitoba
  • Author Not Confirmed What's this?
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  • Canvape Scarborough, Ontario Canada

Canvape Knowingly sent USED and DEFECTIVE product Scarborough Ontario

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I ordered a Innokin iTaste VV battery from Canvape. When my order arrived, I opened the envelope.  Everything looked great, not a dent or scratch or nothing on the packaging.  The box in which the “New” battery came in was shrink wrapped and pristine.  Upon opening the battery however, there was a crack in the plastic next to the button, the LED was scratched pretty good, and the puff counter read “21” which means the battery was “On” in the box and used at least 21 times!

So, I took some pictures of the damage and sent it to Tom asking if this was a warranty issue.  He said I need to send it in for inspection, in which I asked him to judge by the pictures and tell me if I was wasting my time or not.  He told me I’d “probably” get a new battery.  So I asked who pays for shipping?  He said I pay to ship it back, and he pays to return it to me, which balances out…..wait…huh?!?!

So now, I will have paid $35 for a “NEW” battery, $12 for shipping the first time, then to return it would be another $12…I don’t see how this balances out.  Where I work, if we ship a defective product to our customer, we pay to have it shipped back on our expense.  It’s not the customers fault we sent them a faulty/damaged product (or in this case a USED and DAMAGED battery!) so why penalize them, that would be horrible customer service!  But not for Canvape I guess!  Terrible business ethics. 

This report was posted on Ripoff Report on 10/03/2013 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/canvape/scarborough-ontario/canvape-knowingly-sent-used-and-defective-product-scarborough-ontario-1089157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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