Capital Connect Security Predatory Sales, misrepresentation of medical alert, targeting elderly, deception, door-to-door sales, scam Tucson Arizona

DO BUY ANYTHING FROM THIS UNETHICAL COMPANY!!!

CAPITAL CONNECT SECURITY is based out of Tuscon, AZ and has door-to-door sales people in 11 the states they do business in. My elderly parents (79 years old) who reside in Austin, TX were interested in a medical alert system since my father has early stages of dementia due to getting sprayed with Agent Orange in Vietnam and is in declining health mentally and physically and wanted a medical alert system for peace-of-mind and to have an ambulance dispatched to their home in case of an emergency. My mother who is Japanese and is his caretaker and wanted a medical alert system that my father could use since he's had a number of health alerts this year. One of Capital Connect Security salesman, Mike Pastino came to their home to discuss their need to a medical alert system and ended up selling them a whole house burglar alarm system with a "medical alert" pendant. 

When my father pushed this "medical alert" pendant last week the alarm system went off in their home and when the central office called their home to inquire about the nature of the emergency, my parents could not hear anything due to the noise caused by the alarm system going off. It took them many minutes to disarm the alarm by having to unplug the power source. They later called the company and said this is not what they wanted and explained what happened when the "medical alert" pendant was pushed and wanted to cancel their contract since this is not what they wanted. They were told by the company that they were committed to a 60 month (5 year) agreement paying $45 per month and there was nothing they could do for them other than to have them pay their monthly bill since they signed a contract. 

I called Capital Connect Security today to inquire about this I spoke with the Corporate Accounts Manager Jeff Elrey and told him what had occurred and that the salesman miss-represented the solution as a medical alert system as being part of the alarm system. When I looked up the "medical pendant" on their web site I saw that it is actually a "panic alert" pendant that activates the alarm system. I told Jeff Elrey that I felt this was a predatory sales targeting the elderly and their company mis-represented my parents about the capabilities of their medical alert solution. Jeff Elrey said there was nothing he could do since my parents signed a 5 year agreement. I asked if I could speak with they salesman Mike Pastino and was told he is no longer with the company and that their Austin sales office was closed and moved to Houston. I asked for the number and address for the Houston sales office and was told it was only one sales manager there and that their sales force goes around the states they do business in for a 6 month period doing door-to-door sales.

I asked about sales training and best practices in representing their solutions and was not given a sufficient answer and was told I could not call the Houston sales office since all complaints are handled through the home office in Tuscon, AZ. I asked about the 6 sales complaints listed on the BBB site and he said they did have similar complaints about customers wanted to get out of their agreements as well but were also told the company line that they signed an agreement. Apparently the OWNER- GARET RUSTAND and the company PRESIDENT--TODD JOHNSON don't care whether their sales staff puts the interest of teh company above the interest of their customers and condone PREDATORY SALES PRACTICES TARGETING ELDERLY CITIZENS and are NOT WILLING TO DO THE RIGHT THING and cancel the contract of PEOPLE ON FIXED INCOMES. 

I totally believe in home security systems. I have one in my home and in the buildings that I own, but to mis-represent a product as a medical alert system that is actually a panic alert where the audible alarm is set off and is so loud that the central office calling cannot even talk with the person who is experiencing a medical emergency is unthinkable, is bogus and is a total misrepresentation that can and will affect the lives of the elderly and sick who thought they had purchased a medical alert system.DO BUY ANYTHING FROM THIS UNETHICAL COMPANY!!!