Complaint Review: Capital merchant Solutions - bufflo New York, Omaha Nebraska Internet
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- Author Not Confirmed
- Capital merchant Solutions HSBC Bank USA, National Association, Buffalo, NY & Internet United States of America
- Phone: 877-495-2149
- Web: http://www.takecardstoday.com/
- Category: Credit Card Processing Companies
Capital merchant Solutions CMS, EPI, USMS, Capital merchant services Will not reverse mis-charges to our bank bufflo New York, Omaha Nebraska, Internet
*Consumer Comment: Everything you read in the rip off report about Capital is true
*REBUTTAL Owner of company: In response to the report posted 01/14/2010
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Capital Merchant Services who is headed by a wicked woman called Ty Bonds, who is the last manager in charge of customer disputes and she will take you for a ride, deriding you, belittling your complaints, and manipulating you by saying if you pay these fees we will reverse the mis-charges. Its ridiculous to pay fees on something that was a mis-charge in the first place.
They throw out the honey at first making you promises that they DO NOT intend to keep. We registered for a certain amount and were told we had qualified, six months down the road when we tried to get a customers Credit card approved for a transaction they denied it. When we investigated it they told us that the customer service agent who initially set up the account made a mistake, and in order to do what we had to do for business, we had to upgrade or find another provider. However that, their would be a cancellation fee of $250.00 if we decided to quit there services. Meanwhile our bank kept getting charged but our services where on hold? They are an evil company who don't give a rip about you or your business.
This report was posted on Ripoff Report on 01/14/2010 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-merchant-solutions/internet/capital-merchant-solutions-cms-epi-usms-capital-merchant-services-will-not-reverse-mis-554612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Everything you read in the rip off report about Capital is true
AUTHOR: Brandon - (United States of America)
SUBMITTED: Saturday, February 12, 2011
This is the most unscrupulous group of thieves in bankcard today -- they have grossly overbilled hundreds, if not thousands of mercants -- they do not respond -- the do not resolve -- they really don't know what they are doing --
They are a bunch of hacks that bought an existing company, and think that because they have "bought" these accounts, it gives them a license to steal --
If you are processing through them -- look for the .05 per transaction they have added as an "interchange cost" -- when if fact, no such interchange expense exists --
They lie/cheat/steal. . . . .
#1 REBUTTAL Owner of company
In response to the report posted 01/14/2010
AUTHOR: R Link - (United States of America)
SUBMITTED: Friday, March 12, 2010
This is in response to the report posted Thursday, January 14th 2010, concerning Capital Merchant Solutions, Inc.
Unfortunately the statement provided does not accurately reflect the situation or the attitude of our company and staff. Despite our best efforts (including issuing a refund, waving fees, and providing several hours of phone support), we've regrettably been unable to reach an amicable resolution with this particular client. We have taken appropriate steps to ensure such misunderstandings do not happen again.
Capital Merchant Solutions has been serving merchants for over 10 years, with an ongoing commitment to providing excellent service and support. When concerns arise, we have a proven track record of being available and responsive to our client's needs. We regularly receive positive feedback and excellent testimonials from our merchants.
We greatly appreciate your understanding, and welcome anyone with questions or concerns to feel free to give us a call.
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