Report: #1363313

Complaint Review: Capital One N.A. - Nationwide

  • Submitted:
  • Updated:
  • Reported By: GodsSon — Perris California USA
  • Author Confirmed What's this?
  • Why?
  • Capital One N.A. Nationwide USA

. Capital One Bank N.A. All 5 of my long standing accounts have been restricted by Capital One for adding and removing authorized users. Isnt that a cardholder priviledge? Mclean VA Nationwide

*Consumer Comment: You forgot

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I've been a loyal Capital One cardholder, on and off, for very close to 10 years. I was very surprised and upset when I recently discovered that all 5 of my active Capital One credit card accounts were placed on restriction by the Capital One fraud dept. After speaking to a fraud supervisor, I was informed that unless I provide the driver’s license and social security cards of all the authorized users that I have ever added on my accounts from their inception (Spanning over 6 years) including those that have been DELETED, My existing accounts will remain restricted. This was really a death blow to me as many of the authorized users I've added in the past are no longer in my life and have since moved on. And as for the more recent users it would feel really odd asking them for this information way after the fact, especially being that I was never made aware from Capital One that this was a requirement when adding additional cardholders. If I would have been made aware of this policy and procedure beforehand, I would have prepared accordingly and gladly requested the information from each user. However, whether it was up front before the add, or during the period after users were added on my account, this information was never requested of me by Capital One. I followed all the guidelines accordingly concerning adding and deleting authorized users which is found in the Capital One customer card agreement. There was no wording provided to me in this agreement concerning the number of Authorized users that could be added to my accounts nor the length of time  each authorized user must be on the accounts. So to my understanding I was simply exercising the privileges that were given to me by Capital One. I did not think for one moment that adding and removing users was a violation.  So I'm really not sure what I possibly could've done wrong. I followed ALL of the written policies provided to me by Capital One when it comes to adding new users to my account, and am fully aware and would take full responsibility for the purchases that would’ve been made on my account by any authorized users that I added. So I really can't understand why I'm being singled-out, penalized, and treated like a fraudster?

 Throughout my time with Capital One, I have never been late in making payments for any of my accounts.(Over 6 years) I would think that with a track record such as that they would’ve been more lenient or at least would have warned me of what I was doing was potentially wrong, before they resorted to such drastic measures. Having a solid pay history and many years on the books, normally speaks volumes with most financial institutions, but I seeing different with Capital One. Until I logged into my account on 03/21/17, I have never heard or received anything from anybody at Capital One. What has happened to me is like a really bad nightmare and is extremely frustrating. By adding users to my account (Which is my right) I never anticipated Capital One to play such hard ball. If it was that serious, I would’ve be ok with them limiting the additional card holder feature altogether. So again this fraud block is really baffling and I don't understand why I'm being punished. The revised customer agreement indicates that they "may" require certain information of the authorized users, and they "may" limit "their" ability to use the account. It says limit "their ability" not my mine. I am ok with Capital One obtaining information beforehand when adding users, but in my case I was never told ANYTHING. Instead I was blindsided with a restricted account that is now causing me more harm than good. I am really worried about how my credit is going be affected by this, as my available credit is going to be reduced significantly once these 5 accounts close. 

 To add insult to this injury I have yet to receive a straight answer from Capital One as to why this information is needed. I was informed by a fraud supervisor that the reason for the request can't be discussed with me the account holder. I was under the impression this was MY account, and if the problem was that SERIOUS, I would think I would have the right to know. After going in circles and getting limited information with the fraud supervisor,  I decided to submit additional complaints to the executive office, Consumer Financial Protection Bureau, and the Office of the Comptroller of the Currency (OCC).

After being loyal to Capital One for so long, and being a responsible cardholder, I would hope they would reevaluate and reconsider their actions and UN-restrict my accounts.

This report was posted on Ripoff Report on 03/22/2017 11:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one-na/nationwide/-capital-one-bank-na-all-5-of-my-long-standing-accounts-have-been-restricted-by-capita-1363313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#1 Consumer Comment

You forgot

AUTHOR: Robert - (USA)

POSTED: Wednesday, March 22, 2017

You seem to have forgotten that while the terms of the card give you the PRIVILEGE of having Authorized Users, you gave them the RIGHT to close or otherwise limit your account at any time and for any reason. It is their money that they allow you to borrow and as such they have the right to say when they no longer want you to borrow any more funds.

There is obliviously more here than you are saying, and while you do have the privilege of adding authorized users something in your pattern set off some "red flags" in their system and they are trying to verify the legitimacy.

Keeping in mind that most card holders don't add any Authorized Users, and when they do a majority of the time it is going to be a relative(Spouse, Dependent..etc). If we are to take the "Well these people are no longer in my life" and read between the lines it sounds like you may have given cards to your "mate of the month" and/or you are running a "business" but not really declaring it as such.

Either that or you are just handing out cards to anyone who walks by you in the street. Perhaps you are the worlds biggest benefactor. However, in that case there are many(much simpler) and direct ways to help people in need than making them an Authorized User on your credit card.

It doesn't matter what your history is with them. It doesn't matter who you complain to. It doesn't matter if you
throw a tantrum like a 4 year old who got his favorite toy taken away. There isn't a single agency that is going to force them to not only keep your card open and available for use. Oh and credit card company is not responsible for any "damage" your credit score takes if they decide to close the accounts.

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now