Caplan-Duval takes money but delivers nothing Cote St-Luc Quebec

New Telephone # for Caplan-Duval.

As you know, the 514-483-4040 no longer is in use and there is not a message to indicate a change in #.

The new telephone # 514-489-0777.  The current store is located at the Cavendish Mall at 5800 Boulevard Cavendish, Cote Saint-Luc, Quebec.

Like many of you who have posted about Caplan-Duval, my wife and I until two weeks ago also had significant concerns about an unfulfilled order and a lack of communication from the company about our order.

After no communication for over 6 months, we went to the Caplan Duval - Cavendish Mall location last month and asked to speak with Jeff (President).  Although he was not there, we were told to call back during the week and speak to Marianne.

We left the store still very frustrated and skeptical, as I am sure many of you are; however, this is a story with a somewhat positive ending.

I spoke with Marianne and we arranged to settle the account via store credit.  We were unable to get a refund b/c we paid with a credit card which they no longer accept (AMEX); however, it might be possible to get a refund if you really push for one.  Marianne told me it was easier to do in-store credit; however, if that is not satisfactory to you, press for a refund.

Although we were not able to get our order; we were simply relieved to get something close to bring the matter to an end.

I did not get into the matter that we were not contacted for over 6 months about or order - we just wanted the matter resolved.  What she did tell me was that our Denby pattern was discontinued and this was the reason why the order could not be fulfilled.  She also said that many of the dinnerware brands are going through business difficulties and having a hard time meeting orders. This could also be affecting your orders.

Again, I did not get into the "why didn't you call, or advise of the change of #..."

I recommend calling or going to the store (if you can) with your invoice # and speak with Marianne / Jeff.  The store is having an end of lease sale, so you may want to move fairly quickly.

Also, if you go to the store, please don't give the sales reps a hard time.  I did, and I felt really bad and apologized many times.  They were trying to be helpful, but were not able to authorize anything.  This will have to be done through Jeff or Marianne.

Finally, if you get an credit, get a sheet with the listing of the items, a total and have it signed.

I hope this is helpful to those who have posted and helps you bring to a resolution to your problems.