Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #937741

Complaint Review: car-stuff.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Ryden — Orangevale California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • car-stuff.com Internet United States of America

car-stuff.com Mislabeled Part, Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered an ECT sensor from them, what arrived was not an ECT sensor. It took two phone calls, and a lot of arguing, to get them to accept a return. During the first phone call, I asked to speak to a manager, and the lady handed me some BS, the manager was very busy and couldn't talk on the phone but had just enough free time to confirm that my return would be denied. The second time I called, a new lady repeatedly tried to blame me for ordering the wrong part, she even went on to list the reasons why my return would be denied. Finally, she agreed to accept my return, but they will not cover any costs of shipping. At the end of the day, if they ever actually give me a refund, I'm going to lose 15$ in shipping for a 30$ part.

In Summary, Their Argument:
-The part they sent was the part that was in the picture
-I did wait longer than 30 days to return

My argument: 
-The part was mislabeled; the box, the confirmation email, and the name of the part ALL say ECT Sensor (it isn't).
-Yes, I did wait more than 30 days, but so what? I actually 'trusted' them (I know, I'm an idiot right?)
-I didn't know what the part looked like until after I took my car apart and it didn't fit, and they were very polite in not caring at all about wasting hours of my time.

This report was posted on Ripoff Report on 09/06/2012 07:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/car-stuffcom/internet/car-stuffcom-mislabeled-part-internet-937741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now