Careington International Non-Performance, breach of contract Frisco Texas

On 8/6/2014, Careington International debited my bank account for $69.95.  On 9/4/2014, I had an appointment with an In-Network Provider, listed on the Careington website.  When I arrived for my appointment, the receptionist called Careington to verify the program discounts.  The agent informed her that they had no record of me.  I had to call on my own cell phone and was told the same thing.  After arguing with the agent about my membership for several minutes, reminding her several times that Careington had debited my bank account less than a month ago, she “found” my account.  She then proceeded to tell me that the provider I had chosen was not “in-network,” when, in fact, it was.  And despite the receptionist agreed they took Careington, the agent on the phone continued to deny my coverage.  I then told her, “Fine, if you will not provide my discount, cancel my membership and refund the charges from my bank account.”

Apparently, my request was not honored because when I called the following week to verify cancellation, I was told that I was “past the 30-day refund policy.”  This is wrong because when I had initially requested cancellation, my request was ignored.

I am currently disabled and cannot afford to have money taken from my account for nothing.  I find Careington’s actions (or inaction, whatever the case), to be breach of contract, hence, there is no contract to be upheld and my money should be refunded.  I have repeatedly requested cancellation due to their non-performance, yet I am continually told I had 30 days in which to cancel, which I did, but they are ignoring the facts.  I have not been allowed to take advantage of my discount benefits because of their on-going excuses & lies and should therefore be refunded the membership amount.  They did not perform their end of the contract, hence, any contract between us is null and void and my money should be returned, otherwise, they have acted fraudulently.