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Report: #718655

Complaint Review: CAS Cable - Parkersburg West Virginia

  • Submitted: Sun, April 17, 2011
  • Updated: Sun, April 17, 2011
  • Reported By: rick — West Virginia United States of America
  • CAS Cable
    1525 Dupont Rd
    Parkersburg, West Virginia
    United States of America

CAS Cable - Parkersburg, WV Paid for unlimited long distance. Received letter advising of overuse and will be suspended if continues. Parkersburg, West Virginia

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I received a letter from CAS Cable accusing us of using a disproportionate share of voice minutes which may degrade the voice experience of other customers.  In accordance with the CAS Service and Equipment User Agreement, my account has been flagged as utilizing an excessive amount of voice minutes on a month to month basis.  If our voice usage immediately returns to a more typical utilization level, my account will simply be monitored and no charges will need to be made at this time.  I contacted via telephone and the technician advised that it was costing them too much money to allow us to continue at a high level of usage.  I asked who I elevate this issue to and he advised that there was nobody to elevate this to as the action CAS Cable threatens to take is what will happen.  I then emailed the company to please refer me to the section of the user agreement where this is explained.  In the reply email, I was referred to a page and section that doesn't even exist on the copy of the agreement I have on hand.  I advised that in my reply email, but nobody has responded.  In August 2009, I signed up for their triple play package which included unlimited, free long distance.  Now I receive this "warning" letter to cool it on our long distance or face additional fees or as stated in email, suspension.  We live in an area where practically every call my wife makes for daily contact is long distance.  And, with CAS Cable as the only cable company in the area, and the one company offering the best price for cable, internet, and phone, we signed up.  I wanted this to be known to protect others who may have the same issue.  I have already scheduled new phone service and when we are up and running, I'm dumping CAS Cable.

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