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Report: #292892

Complaint Review: Cash Call - Fountain Valley California

  • Submitted:
  • Updated:
  • Reported By: stockton California
  • Author Confirmed What's this?
  • Why?
  • Cash Call 17360 Brookhurst Street Fountain Valley, California U.S.A.
  • Phone: 866-899-1844
  • Web:
  • Category: Loans

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I borrowed a lump sum of money from cash call last year and have been making $250/mon. payment for the last year. I've gotten myself deeper into financial hardship and foreclosed my home in the process. As soon as that happened the phone calls just started pouring in. I've received 100 times more phone calls from cash call representatives than from my mortgage lenders (washington mutual/countrywide).

I asked them to stop calling repeatedly and finally couldn't take anymore. As soon as I changed my home #, they start harassing me at work. They call my work almost everyday now. My employer now knows about my situation with them. I also found out through my employer that they are filing a law suit against me and will try to garnish wages. Its humiliating to go to work each day now. Is it legal for them to call me at work? Is there a way that I can fight this?

Smith
stockton, California
U.S.A.

This report was posted on Ripoff Report on 12/19/2007 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cash-call/fountain-valley-california-92708/cash-call-is-the-mafia-of-lenders-fountain-valley-california-292892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
17Consumer
0Employee/Owner

#17 Consumer Comment

Cynthia, I beleive those companies are related, anyway

AUTHOR: Faron - (U.S.A.)

POSTED: Tuesday, March 18, 2008

The reason Cash Call will use the Bank of Delaware is to get around state laws that on on the books in various states.

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#16 Consumer Comment

For Cynthia...

AUTHOR: Striderq - (U.S.A.)

POSTED: Wednesday, March 12, 2008

Read your paperwork. For residents of certain states the loan will be underwritten by the bank in Delaware. Cash call is still the original creditor and therefore not bound by the rules for third party debt collectors, certain exceptions for California.

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#15 Consumer Suggestion

they do have to follow the fair debt collections act...

AUTHOR: Cynthia - (U.S.A.)

POSTED: Wednesday, March 12, 2008

Heads up...they do, in fact, have to follow FDCPA...
1. They are NOT the original lender in all cases...see where the loan is from? Mine was from a bank in Delaware...who was the lender this means they are in fact, second party....
2. They CANNOT contact you at work, but your employer has to tell them this...if they continue to call, its harassment. And document every time they do if they let your employer know that you have a debt...this is called disclosure...also against the law
3. There are rules when they do call they can only call at certain times during the day, and IF they have personally spoke with you ONCE during the day,no matter the outcome...they cannot call back again.if they do..Again, keep a record. Check your state laws, as these supersede any federal
4. send a cease and desist, demanding they stop calling you, your employer, family, etc.worked for me

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#14 Consumer Suggestion

they do have to follow the fair debt collections act...

AUTHOR: Cynthia - (U.S.A.)

POSTED: Wednesday, March 12, 2008

Heads up...they do, in fact, have to follow FDCPA...
1. They are NOT the original lender in all cases...see where the loan is from? Mine was from a bank in Delaware...who was the lender this means they are in fact, second party....
2. They CANNOT contact you at work, but your employer has to tell them this...if they continue to call, its harassment. And document every time they do if they let your employer know that you have a debt...this is called disclosure...also against the law
3. There are rules when they do call they can only call at certain times during the day, and IF they have personally spoke with you ONCE during the day,no matter the outcome...they cannot call back again.if they do..Again, keep a record. Check your state laws, as these supersede any federal
4. send a cease and desist, demanding they stop calling you, your employer, family, etc.worked for me

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#13 Consumer Suggestion

they do have to follow the fair debt collections act...

AUTHOR: Cynthia - (U.S.A.)

POSTED: Wednesday, March 12, 2008

Heads up...they do, in fact, have to follow FDCPA...
1. They are NOT the original lender in all cases...see where the loan is from? Mine was from a bank in Delaware...who was the lender this means they are in fact, second party....
2. They CANNOT contact you at work, but your employer has to tell them this...if they continue to call, its harassment. And document every time they do if they let your employer know that you have a debt...this is called disclosure...also against the law
3. There are rules when they do call they can only call at certain times during the day, and IF they have personally spoke with you ONCE during the day,no matter the outcome...they cannot call back again.if they do..Again, keep a record. Check your state laws, as these supersede any federal
4. send a cease and desist, demanding they stop calling you, your employer, family, etc.worked for me

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#12 Consumer Suggestion

they do have to follow the fair debt collections act...

AUTHOR: Cynthia - (U.S.A.)

POSTED: Wednesday, March 12, 2008

Heads up...they do, in fact, have to follow FDCPA...
1. They are NOT the original lender in all cases...see where the loan is from? Mine was from a bank in Delaware...who was the lender this means they are in fact, second party....
2. They CANNOT contact you at work, but your employer has to tell them this...if they continue to call, its harassment. And document every time they do if they let your employer know that you have a debt...this is called disclosure...also against the law
3. There are rules when they do call they can only call at certain times during the day, and IF they have personally spoke with you ONCE during the day,no matter the outcome...they cannot call back again.if they do..Again, keep a record. Check your state laws, as these supersede any federal
4. send a cease and desist, demanding they stop calling you, your employer, family, etc.worked for me

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#11 Consumer Suggestion

Doesn't sound legal...

AUTHOR: Julie - (U.S.A.)

POSTED: Tuesday, February 05, 2008

Have you told them you can't take calls at work?

The must stop calling if you have told them to.

Did you have a mortgage with Countrywide and/or Washington Mutual

You may have been overcharged on your mortgage.

I may be filing a lawsuit against WAMU - have to do a little more research.

Julie

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#10 Consumer Suggestion

In California such calls can be legally addressed

AUTHOR: Lance - (U.S.A.)

POSTED: Monday, January 28, 2008

California has very strict laws regarding privacy which this company may have violated. Let me know if you are interested in further information.

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#9 Consumer Suggestion

In California such calls can be legally addressed

AUTHOR: Lance - (U.S.A.)

POSTED: Monday, January 28, 2008

California has very strict laws regarding privacy which this company may have violated. Let me know if you are interested in further information.

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#8 Consumer Comment

Interesting information about Cash Call. Solution to problem: Get a 2nd Job.

AUTHOR: Wilson - (U.S.A.)

POSTED: Thursday, December 20, 2007

FYI,

I found the information below when I searched Google "Cash Call loan rates".

From Cash Call's website during application process:
To apply for and obtain a loan from CashCall, Inc., you must agree to receive all information and disclosures regarding your loan electronically prior to submitting your loan application.

The following information will be provided by electronic communication:

Promissory Note and Truth In Lending Disclosure Statement and any applicable attachments;

Electronic Funds Transfer Act Authorization and Disclosure;

Notices of changes to any of the agreements listed above;
Loan settlement statement;
Adverse Action Notifications;
All inquiries, notices and delinquency information to you about your account or your payments on the account; and
All ongoing communications to you regarding your loan.


Tuesday, June 26, 2007

The San Francisco Chronicle did an article on CashCall in September 2004. They were able to get an interview with Paul Reddam, the company's founder. Some interesting facts were revealed:

* Reddam also founded mortgage lending company DiTech, which was bought by GMAC
* Roughly 20% of of CashCall Customers have defaulted on their loans. This is not the default rate, as the company was only established in July 2003.
* So far, it has loaned $50 million to 7,000 customers. It must be much more now, as they recently doubled their office space.
* At the time of the article, the rates were not shown in neither the TV commercials nor the website. Reddam did say that CashCall did comply with consumer lending laws by disclosing the terms prior to a customer signing the lending agreement. This is a shady area that readers will need to make their opinion on themselves. It should be noted that their rates are now prominently displayed on their website, which is above what is required by the law.

CashCall is better about this than many other companies. Payday loan providers don't even disclose their APR rate, you have to do the math to figure out a $20 fee for a two-week loan on $100 has an interest rate of over 500%.


From Cash Call's rate page:
Here are CashCall's current rates. Please be aware that not all applicants will qualify for every loan product or the lowest interest rate for a particular loan product. Some applicants will not qualify for any of our products. Our lowest rates and higher loan products are reserved for customers with excellent credit. CashCall reserves the right to change the rates and loan products listed below without notice.

Loan Product Borrower Proceeds Loan Fee APR Number of Payments Payment Amount
$5,075 Loan $5,000 $75 70.08% 84 $294.50
$2,600 Loan $2,525 $75 26.88% 42 $92.08
$2,600 Loan $2,525 $75 99.25% 42 $216.55

Note: The payment amount listed in the loan rates only covers the interest.
$2600 x .9925 = $2580.50
$2580.50 / 12 = $215.42

Even if the interest rates were not shown on the Cash Call website, the customers had to have been informed of the interest rates before they checked the digital signature box. I am sure there are state and federal laws which require disclosure of loan interest rates to consumers at time of application.


My solution to the Cash Call customers situations:
Borrow the money from friends and family and if that is not possible, get a second job.
Cash Call has your social security number. CC can trace you and hunt you down.
I used to be a background investigator for four years verifying employment and education on job applications and resumes so I know employers and financial companies can find out much information with names, drivers licences and SSNs.

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#7 Consumer Suggestion

My Advice To ALL Cash Call Customers

AUTHOR: Nncup12fan - (U.S.A.)

POSTED: Thursday, December 20, 2007

Ok. If WE ALL do this we can make something happen. I have done the following and I suggest oithers do also. Other people can get on here and say "You signed the contract" and all that b.s. Some people are just fortunate enough not to need any money to help them out of a situation. I've had my loan of 2600 over a year now and after recently looked into paying it off, would be a little over 2500 dollars. I like others, am not as good with numbers and interest rates as some of you more fortunate people. Many states have been pushing out the payday lender, check cashing loan people, a few of these were supported by First Bank of Delaware. I guess Crash Call was their way around it.......on a BIGGER and WORSE scale. These are the steps I have and I suggest others, ALL others do the same...all can be done online....do a little work and fairness will come. File a complaint with the Federal Trade Commission. THEN, print a complaint form from your States ATTORNEY General's Office and MAIL it in. Will not be a quick fix I guarantee that...but they DO need to have their doors SHUT for good. I know I owe and do not want out of that...I want to pay what is reasonably due.

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#6 Consumer Suggestion

My Advice To ALL Cash Call Customers

AUTHOR: Nncup12fan - (U.S.A.)

POSTED: Thursday, December 20, 2007

Ok. If WE ALL do this we can make something happen. I have done the following and I suggest oithers do also. Other people can get on here and say "You signed the contract" and all that b.s. Some people are just fortunate enough not to need any money to help them out of a situation. I've had my loan of 2600 over a year now and after recently looked into paying it off, would be a little over 2500 dollars. I like others, am not as good with numbers and interest rates as some of you more fortunate people. Many states have been pushing out the payday lender, check cashing loan people, a few of these were supported by First Bank of Delaware. I guess Crash Call was their way around it.......on a BIGGER and WORSE scale. These are the steps I have and I suggest others, ALL others do the same...all can be done online....do a little work and fairness will come. File a complaint with the Federal Trade Commission. THEN, print a complaint form from your States ATTORNEY General's Office and MAIL it in. Will not be a quick fix I guarantee that...but they DO need to have their doors SHUT for good. I know I owe and do not want out of that...I want to pay what is reasonably due.

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#5 Consumer Suggestion

My Advice To ALL Cash Call Customers

AUTHOR: Nncup12fan - (U.S.A.)

POSTED: Thursday, December 20, 2007

Ok. If WE ALL do this we can make something happen. I have done the following and I suggest oithers do also. Other people can get on here and say "You signed the contract" and all that b.s. Some people are just fortunate enough not to need any money to help them out of a situation. I've had my loan of 2600 over a year now and after recently looked into paying it off, would be a little over 2500 dollars. I like others, am not as good with numbers and interest rates as some of you more fortunate people. Many states have been pushing out the payday lender, check cashing loan people, a few of these were supported by First Bank of Delaware. I guess Crash Call was their way around it.......on a BIGGER and WORSE scale. These are the steps I have and I suggest others, ALL others do the same...all can be done online....do a little work and fairness will come. File a complaint with the Federal Trade Commission. THEN, print a complaint form from your States ATTORNEY General's Office and MAIL it in. Will not be a quick fix I guarantee that...but they DO need to have their doors SHUT for good. I know I owe and do not want out of that...I want to pay what is reasonably due.

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#4 Consumer Comment

They can call you at work...

AUTHOR: Striderq - (U.S.A.)

POSTED: Thursday, December 20, 2007

The previous post is correct as it applies to DEBT COLLECTORS not the original company owed. If Cash Call sells your debt to a third party collector, then that collector can not call you at work if you tell them not to. But as you owe Cash Call directly they can and will call you at work.
I'm sorry to hear that you're in this financial hardship but the information given by the previous poster is dead wrong in this case.

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#3 Consumer Suggestion

It's called a Cease Communication Letter

AUTHOR: Faron - (U.S.A.)

POSTED: Thursday, December 20, 2007

You can send them a Cease Communication letter and make sure you call it that so they will understand the legal ramifications of it. This should stop communications from them to you. However, this would also probably lead to a lawsuit being filed by them to recover the amount owed, but at least you will have your job intact.

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#2 Consumer Suggestion

"Overwhelmed" needs to understand the difference between 1st party collectors and 3rd party collectors!

AUTHOR: Steve - (U.S.A.)

POSTED: Thursday, December 20, 2007

Overwhelmed,

The text that you did the copy and paste on was from the FDCPA.

The FDCPA applies ONLY tho 3rd party collectors.

The FDCPA does NOT apply to 1st party collectors, such as Cash call.

Therefore, the "rules" you posted here, DO NOT apply to this situation.

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#1 Consumer Comment

They cannot call you at work

AUTHOR: Overwhelmed-la - (U.S.A.)

POSTED: Wednesday, December 19, 2007

I have done some more looking around. I found this on various sites.

"A collector may contact you in person, by mail, telephone, telegram, or fax. However, a debt collector may not contact you at inconvenient times or places, such as before 8 a.m. or after 9 p.m., unless you agree. A debt collector also may not contact you at work if the collector knows that your employer disapproves of such contacts."

Also in regards to stopping the calls...

"You can stop a debt collector from contacting you by writing a debt dispute letter to the collector telling them to stop. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor."

also, prohibited practices for debt collection...


Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact.

For example, debt collectors may not:

* use threats of violence or harm;
* publish a list of consumers who refuse to pay their debts (except to a credit
bureau);
* use obscene or profane language; or repeatedly use the telephone to annoy
someone.

False statements. Debt collectors may not use any false or misleading statements when collecting a debt. For example, debt collectors may not:

* falsely imply that they are attorneys or government representatives;
* falsely imply that you have committed a crime;
* falsely represent that they operate or work for a credit bureau;
* misrepresent the amount of your debt;
* indicate that papers being sent to you are legal forms when they are not; or
* indicate that papers being sent to you are not legal forms when they are.

Debt collectors also may not state that:

* you will be arrested if you do not pay your debt;
* they will seize, garnish, attach, or sell your property or wages, unless the
collection agency or creditor intends to do so, and it is legal to do so; or
* actions, such as a lawsuit, will be taken against you, when such action legally may not be taken, or when they do not intend to take such action.


I hope you find this somewhat informative as I have. I intend on getting together only the amount i borrowed nothing more. I have given up on the fact that I have paid over $1000.00 already. They can keep that as their interest. If they wish to take legal action they can. I am not denying to pay back what I borrowed.

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