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Report: #1032425

Complaint Review: Cdearth.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Elberta Alabama
  • Author Confirmed What's this?
  • Why?
  • Cdearth.com help@cdearth.com Internet U.S.A.

Cdearth.com Returned the cds they sent in the time limit -still are charging my debit card Internet

*Author of original report: cdearth.com

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The email I received from CDEarth:

Thank you for trying our software.
>
> We just received your CDs on 11/18/2008. As explained on the cancellation page and in the cancellation email you received from us on 11/12/2008, due to this special offer we must receive the CDs back within 15 days after you cancel.
>
> We received your CDs 5 day(s) after you cancelled.
> We, therefore, conveniently billed you for the CDs.
>
> Please contact us so we can reship the CDs back to you. Ask our friendly Customer Service to waive the shipping & processing fee!
>
> If we can be of further assistance, please don't hesitate to contact us. Our friendly Customer Service associates are available 24 hours a day, 7 days a week and may be reached at one of the phone numbers below.
>
> Have a great day,
>
> CD Earth Customer Service
> help@cdearth.com

My email by return mail:
This doesn't even make any sense. You tell me that you must receive the cds within 15 days of cancellation and you tell me you received them within 5 days and yet you are going to bill me for them. I better get a refund on my debit card ASAP or you are asking for trouble. Do not ship the cds back - we do not want them. I can't believe this - what kind of business tactics is this.

>

Stevie
Elberta, Alabama
U.S.A.

This report was posted on Ripoff Report on 11/18/2008 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cdearthcom/internet/cdearthcom-returned-the-cds-they-sent-in-the-time-limit-still-are-charging-my-debit-card-1032425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Author of original report

cdearth.com

AUTHOR: Stevie - (U.S.A.)

POSTED: Tuesday, December 02, 2008

After several emails to this company they finally gave me credit for the cds they had charged me for even though I had returned all cds including the two free ones. They were very courteous even though I had to remind them to please refund my money. They did so very quickly after my last email within several hours, as a matter of fact. My lesson learned: There is no such as free merchandise without some type of sales tactic. I won't fall for such a scheme again. Stevie

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