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Report: #187816

Complaint Review: Cellular Choices Inphonic - Internet

  • Submitted:
  • Updated:
  • Reported By: torrance California
  • Author Confirmed What's this?
  • Why?
  • Cellular Choices Inphonic cellularchoices.net Internet U.S.A.

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I purchased two Motorola RAZR phones from CellularChoices.net a.k.a Inphonic on July 5, 2005. Each of the two phones qualified for 2 rebates. Totaling $400.00.

I waited the mandatory 180 days before submitting the rebates. One month later I inquired about the status of the rebates and CellularChoices.net claimed the rebates were never received. However, after notifying the company that I sent the documents via Certified Mail, and I had proof that they were delivered. All the rebates mysteriously appeared in their system the next day.

The rebate forms were sent on January 10, 2006. The contract stated that it would take 10-12 weeks to receive the check. It has now been 14 weeks and I have NOT received anything. After NUMEROUS e-mails CellularChoices.net has now told me that it will be an additional 10-12 weeks before I receive my check. A total of 26 weeks!! If it ever does come.

Inphonic/CellularChoices is clearly committing fraud by deliberately not upholding their part of the contract. I hope this issue can be promptly resolved. I will post any updates.

Dais
torrance, California
U.S.A.

This report was posted on Ripoff Report on 04/21/2006 06:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cellular-choices-inphonic/internet/cellular-choices-inphonic-rebate-fraud-warning-caution-ripoff-internet-187816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
1Employee/Owner

#8 Author of original report

File A Complain With The BETTER BUSINESS BUREAU

AUTHOR: Dais - (U.S.A.)

POSTED: Monday, August 28, 2006

I did not receive my rebate untill almost one year later!! Numerous e-mails and phone calls resulted in nothing but lies and no rebate check. The ONLY way Inphonic/Cellular Choices will issue a rebate is to file a formal complaint with the BETTER BUSINESS BUREAU (www.bbb.org). I looked up Cellular Choices on the BBB website and the company had THOUSANDS of comlaints. I submitted the comlaint form with the BBB and within 10 days I had the check. It's unfortunate that sleazy, corrupt companies like INPHONICS/CELLULAR CHOICES only fulfil their responsibilities if legal actions are taken. File a complaint with the BBB and hopefully you will receive your rebate. Perhaps with enough comlaints this company will have its business license revoked (if it has one)!!

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#7 Author of original report

This Company Needs To Have Its License Revoked!!

AUTHOR: Dais - (U.S.A.)

POSTED: Monday, August 28, 2006

I did not receive my rebate untill almost one year later!! Numerous e-mails and phone calls resulted in nothing but lies and no check.

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#6 Consumer Comment

She is the consumate liar

AUTHOR: Thomas - (U.S.A.)

POSTED: Thursday, August 24, 2006

This Doreen person is lying through her teeth. I sent my rebate in over 7 months ago and I have still not received my money. They even admitted that everything was in order, but everytime they respond they tack another 3 months on to how long it takes to do this. So, Ddoreen, what is your excuse for my rebate being held up for over half a year???

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#5 REBUTTAL Individual responds

WORTHLESS REBUTTAL - STILL NO ANSWERS!!

AUTHOR: Dais - (U.S.A.)

POSTED: Wednesday, April 26, 2006

As directed to by DOREEN DENNIS of Inphonic I e-mailed her to get a more percise dat that I may receive my rebate check and her response was, "Unfortunately I cannot give you an exact date on when the check will be mailed but I can confirm you were approved". What kind of answer is that? Inphonic/Cellular Choices has been giving me the run around for 16 weeks! Still waiting with NO ANSWERS!!

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#4 UPDATE Employee

Check delay - nothing to worry about

AUTHOR: Doreen - (U.S.A.)

POSTED: Monday, April 24, 2006

Hello Dais,

My name is Doreen, and I'm with InPhonic. Cellular Choices is one of our key affiliate partners, so the same rebate company that processes InPhonic rebates also processes Cellular Choices rebates.

Our rebate processing company is currently experiencing a backlog of rebate claims. It is currently taking a little over a month for the customer's rebate claim to be entered into the tracking system by our vendor.

It then takes 6-8 weeks to process the rebates, and approve them. Then the check needs to be verified and approved, which may take up to a month. Unfortunately this delay means that from the time you send the application to when you receive the check is longer than the 10-12 weeks you are expecting.

Please email me at ddennis(at)inphonic.com and include your order number, and I will see if I can get you a more precise date you can expect your check.

regards,
Doreen Dennis
Office of the President

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#3 UPDATE Employee

Check delay - nothing to worry about

AUTHOR: Doreen - (U.S.A.)

POSTED: Monday, April 24, 2006

Hello Dais,

My name is Doreen, and I'm with InPhonic. Cellular Choices is one of our key affiliate partners, so the same rebate company that processes InPhonic rebates also processes Cellular Choices rebates.

Our rebate processing company is currently experiencing a backlog of rebate claims. It is currently taking a little over a month for the customer's rebate claim to be entered into the tracking system by our vendor.

It then takes 6-8 weeks to process the rebates, and approve them. Then the check needs to be verified and approved, which may take up to a month. Unfortunately this delay means that from the time you send the application to when you receive the check is longer than the 10-12 weeks you are expecting.

Please email me at ddennis(at)inphonic.com and include your order number, and I will see if I can get you a more precise date you can expect your check.

regards,
Doreen Dennis
Office of the President

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#2 UPDATE Employee

Check delay - nothing to worry about

AUTHOR: Doreen - (U.S.A.)

POSTED: Monday, April 24, 2006

Hello Dais,

My name is Doreen, and I'm with InPhonic. Cellular Choices is one of our key affiliate partners, so the same rebate company that processes InPhonic rebates also processes Cellular Choices rebates.

Our rebate processing company is currently experiencing a backlog of rebate claims. It is currently taking a little over a month for the customer's rebate claim to be entered into the tracking system by our vendor.

It then takes 6-8 weeks to process the rebates, and approve them. Then the check needs to be verified and approved, which may take up to a month. Unfortunately this delay means that from the time you send the application to when you receive the check is longer than the 10-12 weeks you are expecting.

Please email me at ddennis(at)inphonic.com and include your order number, and I will see if I can get you a more precise date you can expect your check.

regards,
Doreen Dennis
Office of the President

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#1 UPDATE Employee

Check delay - nothing to worry about

AUTHOR: Doreen - (U.S.A.)

POSTED: Monday, April 24, 2006

Hello Dais,

My name is Doreen, and I'm with InPhonic. Cellular Choices is one of our key affiliate partners, so the same rebate company that processes InPhonic rebates also processes Cellular Choices rebates.

Our rebate processing company is currently experiencing a backlog of rebate claims. It is currently taking a little over a month for the customer's rebate claim to be entered into the tracking system by our vendor.

It then takes 6-8 weeks to process the rebates, and approve them. Then the check needs to be verified and approved, which may take up to a month. Unfortunately this delay means that from the time you send the application to when you receive the check is longer than the 10-12 weeks you are expecting.

Please email me at ddennis(at)inphonic.com and include your order number, and I will see if I can get you a more precise date you can expect your check.

regards,
Doreen Dennis
Office of the President

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