Century Photo Products Century Business Solutions will not refund credit card. Items continue to be on back order. Internet

I ordered photo albums and sleeves from Century Photo Services in November, 2010.  My credit card was charged at the time of the order.  I cancelled the photo albumns immedicately and did receive a credit on my credit card for the albums.  The photo sleeves were on "back order".  In January I called and they did not expect them until the end of February. 

I cancelled the order January 24, 2011 and requested a refund on my credit card.  After numerous calls and unbelievable excuses - "our accounting department moved and will take a few days" to you need to speak with Taylor Clark who never answers his phone and does not return telephone calls - I still have not received a refund on my credit card.