Complaint Review: CenturyLink - Nationwide
- CenturyLink Nationwide USA
- Phone: (877) 837-5738
- Web: www.centurylink.com
- Category: Internet Services
CenturyLink Customer service: 800-201-4099 Never used CenturyLink's service, continue getting bills Nationwide
*Consumer Comment: Brightspeed (CenturyLink)
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RE: Never used CenturyLink's service for a single day, but continue getting bills. This billing fraud needs to stop.
I have always been a Comcast Internet Service Customer for 10 years.
Months ago, after I got CenturyLink’s flyer in mail from with a lower price, I called and showed interest in tis internet service. The representative opened an account (account # 449115393) via phone and made an appointment saying “a representative will come to house for free installation with a free modem.”
However, nobody showed up on the day. When I called back, another representative said “no free modem and no free installation. You will have to buy a modem and install yourself which is quite easy. I said “give me some time if I can find a modem”. About 1-2 weeks later, I called back and decided to not go with CenturyLink.
Surprisingly I got a bill a month later with modem and installation charge more than $200, which never happened. I called the customer service immediately and a representative said “your account is closed and no charge”
However a month later, another monthly bill came in with new charge and later fee. I called in again and representative said the bill was wrong and the account was cancelled.
Yesterday another monthly bill came in with new charge and late fee about $300-400 changes.
CenturyLink never installed anything, I never used CenturyLink service for a single day. The monthly bills are very harassing. This billing fraud needs to stop.
This report was posted on Ripoff Report on 01/24/2016 07:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/nationwide/centurylink-customer-service-800-201-4099-never-used-centurylinks-service-continue-get-1282107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Brightspeed (CenturyLink)
AUTHOR: Kathy - (United States)
SUBMITTED: Wednesday, April 26, 2023
Customers are reporting getting bills from CenturyLink which they have never used. I'm getting checks from Brightspeed (CenturyLink) and I have never used them!!!!!!!!!!!!!
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