CenturyLink Deceptive Dealings and Zero Customer Support Monroe, LA Nationwide

I purchased a modem for use while I had CenturyLink service. Bought it outright, rather than renting. Then, the modem broke down not long after I got it. They sent me a new one to replace it. No problem, right?

Well, their service wasn't great, so I cancelled at the end of my contract. They proceeded to charge me for an unreturned modem. Turns out they decided that the replacement they sent must be returned. So, I returned it.

A month later, my account still hadn't been credited, so I called. They said they had received the returned modem and that I would receive a refund. However, instead, they decided to charge me AGAIN for an unreturned modem.

So, for the past four months, I have been calling, emailing, and chatting with them to get this refurnd. Even though they have actually told me, in writing, that I am due a refund and that it's being processed, I've still not received it, and they show me owing them money.

Every time I contact them, it's the same runaround - I explain to them the situation, even though they have everything right in front of them. They tell me that the refund is coming, and then it never does, so I contact them again, and it's the same game.

Now, I'm having to take them to court on it, because they just refuse to handle the situation. So, they've been telling me one thing and just not doing it. It's a RIPOFF, if I've ever seen one. No one should EVER consider doing business with this company. They are dishonest and incompetent.