CenturyLink dsl, prism, overcharge Phoenix Nationwide

I have been a customer of CenturyLink DSL for over a year. I was paying $55 a monh for 12 Mbps download. I felt this was a little high, so I contacted CenturyLink to see if I was eligible for any promotions to get my rate down.

The representative I spoke to was very helpful and said that she could budle my Internet service with basic Prism TV and get my total bill down to $40 a month for one year ($20 a month for Internet and $20 a month for Prism TV). I was very clear that I would not use the Prism TV and all I cared about was my total bill. She told me that they would need to send someone out to install he Prism TV at no cost to me. So, I agreed to bundle to get the lower monthly price. After the installer came out, I unplugged the Prism TV box and put it in my closet. Everything was working fine.

The first bill that came was really confusing because of prorated charges and promotional discounts, so I figured when the next bill came, I would be able to verify the monthly price. Unfortunately, the bill that came for an entire month was $75. I called CenturyLink and the representative said that I was paying about $35 a month for Internet and $35 a month for Prism TV. To her credit, she offered to cancel the Prism TV and give me Internet for $30 a month for one year. She did say, however, that I was on the hook for the $75. So, CenturyLink promised my monthly bill would be $40, they charge me $75, and they say they did nothing wrong, and I have to pay.

After I protested, she put me on hold for 5 minutes, came back and said she could not do anything about the $75. I understand that companies and people can make mistakes, but when CenturyLink overcharged me, they should take some ownership. I did not want to be without Internet service, so I asked her if I could cancel the Prism TV and keep the Internet. She said I could, but if I cancelled the Internet before a year, I would have to pay a $200 termination fee.

At this point, I really didn't fell like CenturyLink wanted to keep me as a customer. There is only two Internet providers to my home, so I guess CenturyLink doesn't feel like they need to compete. I decided to cancel my entire service with CenturyLink, and based on the way I was treated, I will never go back. I would not recommend CemturyLink to anyone else, as well.