Report: #1161364

Complaint Review: Certplex Ltd

  • Submitted: Fri, July 11, 2014
  • Updated: Fri, July 11, 2014
  • Reported By: John — Berlin
  • Certplex Ltd
    27 Old Gloucester Street
    London, United Kingdom
    United Kingdom

Certplex Ltd ExamCollection Avanset Fake Guarantees and charging continuously monthly subscriptions London United Kingdom

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This report is about a subscription for a supposedly Premium product for the CCNP exam of CISCO.

Having wanted to practice before taking part in a Cisco Exam, I went into ExamCollection to get a file, as I always used to do, and then play some question and answer for practice.

Although this was before at no charge and since I do not believe in free things (nothing is for nothing these days) and as a compensation for the effort behind a seemingly correct set, I looked at the Premium files, where one would have to pay the rather exorbitant amount of approx. 50 USD to get one month’s subscription. Imagine that a Windows license costs in the region of 100 USD so this company was asking half of that for a month!

All things equal and after the vigorous emails I had received about discounts and super guarantees for a 100% refund if I did not pass the exam, I decided for it and I bought a subscription for one month. [continued below]....


To top it all up I would now have to pay an additional sum of money in order that I can now download the simulator for the file and the exam, which I bought as well, again for one month. In any event I would not need subscription for more than that as I had already studied a lot and I would be writing the exam soon.

The first shock was that a very large number of answers was wrong or misleading, making one forget what one had learned so far. Too late for cries as I had already paid a good 100 USD for the super set.

Then I wrote the exam and I did not pass it. I decided to use the guarantee provided and I wrote an email informing them of the fact, including all the wrong answers or ambiguous ones, let alone the typos.

To my numerous emails I got vague replies, no recognition of the errors and above all, the company wrote to me that the guarantee on the emails for a 100% refund if I did not pass the exam had long expired, although the email was not older than a month and there was no expiry in it.

But the major rip-off is that they carried on charging my credit card with subscriptions for every month after that, landing with costs for something that was useless and of disgusting quality, that I had no use of and that above all I had not ordered it.

I took the effort to do some googling, only to find out the report about the other rip-off the Certkiller.

So far away from these guys and especially the Premium subscriptions for a pack of pure garbage!

This report was posted on Ripoff Report on 07/11/2014 01:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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