Charlie's Project - Leggings for a Cause Chalk it up to charity because you will never get your leggings. Internet

 I was so excited to find this online store at first but several attempts to make purchases all ended up badly. The website lets users preorder leggings and gives a date that they will be released. Here are my experiences with this company and my purchases: On 12/7/16 I preordered 3 pairs of leggings with an estimated ship day of 12/30. 12/30 came and went and no legging for me. I did not worry too much. I knew they were backed up with Christmas orders so I didn't think much of it. I put in a help ticket on 1/10 when my order was 10 days overdue and never got a response. On 1/20 I received 1 of the 3 pair of leggings I ordered and my order said "fulfilled" as if I had gotten all 3 pairs. I put in another tech ticket and I was ignored again. I did another tech ticket on 1/23 and noone responded.

On 1/26 I got an email notice saying that I was being refunded for the order in the amount of $0 for nothing. This email did not even make any sense. I checked to see if any money was refunded and there wasn't. Another tech ticket went in and was ignored. The owner keeps pushing off the blame on the shipping company and said she hired a new shipping company that would be taking care of all new orders in a timely manner while they sorted through the mess the old shipper left with older orders. Since it looked like I would never get my original order and it was over 4 weeks late I decided to test her "new fast and efficient shippers" by reordering the leggings I ordered on 12/7 now that the website claimed the items were "in stock" and ready to ship.

On 1/24/2017 I reordered one pair of leggings and on 2/6/2017 I ordered the other pair I was waiting on from my original 12/7 order. I waited to see how fast and efficient they would be. You guessed it, no leggings for me. I asked for help on their facebook page numerous times but they have to approve your posts and of course they never approve mine. I pm'd asking about my orders and only got a response once in 2 months of asking for help that assured me they would look into the problem but they never did anything. Through all of this I kept believing that the company was just experiencing growth pains. Their facebook kept putting out notices pushing back shipping. Those orders estimated to ship went from 12/30 to 1/10, and then 1/20, then 1/30. I finally did a claim through PayPal to get my money back on the original order placed on 12/7 since They refused to communicate to my numerous attempts to get information out of them. Of course, they claimed they sent me the initial order even though they shorted me 2 pair.

Paypal has sided with me and they previously cut off their PayPal account due to so many claims being made against the company. I started voicing my experiences on Facebook pages when others asked about the company few days ago. I was certainly not the only customer voicing negative experiences. A LOT of customers are in the same boat as I am. Their facebook page and the BST page is HEAVILY censored. The second someone writes something negative or if someone questions where their overdue order is the moderator, Kayla Shirley, will immediately delete the negative feedback and close the comments on the thread.

Here's the real kicker: Since I started sharing my experiences with other people asking about the company on facebook groups I was immediately removed from the facebook BST page (admin is Kayla Shirley) and I got email notifications today, 2/7/2017, saying that they were cancelling ALL of my orders because of the "confusion over shipping dates" and "extended waiting periods" for shipping. They even cancelled my 1/24/2017 and 2/7/2017 orders with this lame excuse and those orders are only 14 days and 1 day old! So basically they cancelled all of my orders and kicked me off of their facebook page since I was sharing my experience with the company. Classy! I am not the only person this is happening to. And guess what? Even though they cancelled my orders they have not been refunded. Worst customer service ever! It is too bad, really. I love charities but this charity is a huge scam.