CHASE HEALTH ADVANCE Chase Health Advance will not let me close my account Carol Stream Illinois

I had unexpected dental emergency surgery totaling $7000.00. Unfortunately (especially during these difficult economic times) I did not have access to these extra dollars. My dentist recommended I open a Chase Health Advance account. I was instantly approved and preceded with the surgery. Unfortunately I have recently been a victim of Identity Theft and when I filed a report with the Sherriff's Dept., I was advised to close any open pending accounts with available credit that I did not need. Later I was hit again by a hacker and various accounts of mine have been charged for services that I did not render. (Identity Theft Scenario #2)Therefore I proceeded to close all of my open accounts to prevent this ongoing problem. I had NO problem with closing any accounts except with Chase Health Advance. I have made my payments on time in full and told them that I would continue to do so. However, the cust. Representative told me that until the account was paid in full that I cannot close MY OWN ACCOUNT. They claimed it is "Company Policy". However there is nothing on the Financial Agreement saying that I cannot close my account. It's not as if I am not going to continue making monthly payments. I fully intend to.

I feel this is very poor customer service and there is no explanation for it. I asked to speak with a manager to get some type of explanation. I was told no one was available and a manager would call me later. Obviously, I have yet to receive this call. As I continue to make these payments, I will also continue to put my "unexplained, unreasonable" response from CHASE HEALTH ADVANCE in writing to every consumer complaint dept. that I can. Please be warned. I have found out that many medical offices use this company when situations such as mine arise.

Frustrated!
Pawleys Island, South Carolina
U.S.A.