Complaint Review: Chase Home Loan - Phoenix Arizona
- Chase Home Loan POBox 78116 Phoenix, Arizona U.S.A.
- Phone: 800-582- 0542
- Web:
- Category: Public Schools
Chase Home Loan Loan Modification Phoenix Arizona
*Consumer Comment: Yes, but how is it Chase's fault that your remodel went overbudget?
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My mortgage was an ARM and I was told to call Chase and arrange for it to be changed to a Fixed rate. The whole process started in March 08.
In May 08 I began a kitchen remodel project and it went overbugdet and I fell behind in my payments. I called Chase at least once a week to see if they could do something I was always told the modification had not been resolved and if I was behind, the payments would be put at the end of the loan when the modification was complete.
On August 2,08 I recieved a call from collections about the past due payments I was told the modoification had been completed ( July 30, 08) and the only change was ARM to Fixed, and I would have to pay the past due or the loan would go into forecloeure. I have spoken to several customer service reps and some of them are as confused as I am , because Chase should have researched the loan before completing the modification, and some have been down right RUDE and NASTY. I am a teacher and I did not plan for the remodel to go overbudget. This whole incident has done severe damage to my credit and Chase doesn't seem to care.
MLK
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 08/13/2008 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-home-loan/phoenix-arizona-85062/chase-home-loan-loan-modification-phoenix-arizona-362402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Yes, but how is it Chase's fault that your remodel went overbudget?
AUTHOR: J G Shrugged - (U.S.A.)
SUBMITTED: Wednesday, August 13, 2008
I'm not defending Chase. I would contact them again to see if someone higher up can help - but it's not Chase's fault that your remodel went over budget. That money has to come from someplace and it would be like your employer saying that their construction fund went over budget so your paycheck is going to be late or postponed until they have money to pay you - why should their problem affect you in that case?


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