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Report: #1434086

Complaint Review: - Frederick Maryland

  • Submitted: Tue, March 13, 2018
  • Updated: Tue, March 13, 2018
  • Reported By: jaime — pineville Louisiana United States
    5100 Buckeystown Pike, Suite 250
    Frederick, Maryland
    United States would not cancel my membership and continued to bill my monthly and when i continue to call they tell me there is no record of me ever calling in; even after they sent me an email and then proceeded to tell me they have no record of sending me an email either. Frederick Maryland

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I have called these people on multiple occasions asking for a refund because I have cancelled this several times and they tell me they cannot issue a refund before my cancellation date. I have cancelled this crap on more than one occasion, but they tell me that there is no record of me ever calling into their customer service, so I let them know that I have also received emails from them. While on the phone with customer service, I was letting her know that I was looking for the email, and she hung up on me. Approximately 10 minutes later, I received another email from the company stating that my account/membership had been cancelled. But, I have been charged 39.90 every month for a solid year, and they REFUSE to refund my money; even after I have repeatedly called to cancel and them reassuring me it was taken care of. I am not happy at all.

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