Complaint Review: Checkmate.com - Internet
Instant Checkmate Signed in for $1.00 trial and cancelled following month.Found out today, the 26 of March 2016 that I've had an active account and charged $29.95 per month for a service I used the day I signed up which is almost a year ago May 2015. Internet
*General Comment: Consumer was not thorough or duly diligent.
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I called today and gave them this information and they would only refund me for 3 months for a total of $88.88 On my bank statements, the following month apparently they continued to charge monthly but it wasn't charged under their own company name of Instant Checkmate. I then attributed these ongoing charges to something my husband bought. Apparently I was incorrect. My email NEVER CHANGED. THE company could've communicated about my account status and charges which most companies do. My working phone number is (((REDACTED))). The original number I put in on this form is my Samsung phone which broke last night. I feel this is dishonest manipulative way to take advantage of consumers. They have the ability to see the usage on my account (or lack of usage. They could've communicated via email or phone the fact that my account was being charged after I cancelled and charges to my account for services I used for trial period. I'm so disappointed.. I am on disability and my husband on social security. That's alot of money to us..
I pretty much explained the situation/problem with Instant Checkmate above. I used trial period and looked up my own name and cancelled following day. I've been charged since May 2015.. Unauthorized on my card. But it was inconspicuous because it was charged under a different name. I thought it was a $29.95 charge was my husband's cell phone bill. I chose to call them as I saw their add again and thought it would be wise to confirm my account was cancelled in May2015. I showed my husband the charges and he told me that this wasn't the automatic monthly cell phone company. Called company..they would only refund me $88.88. For a service I didn't use and authorize continued charges. Can you help me? Deborah Streator,IL 61364
I used a debit card from my bank account authorized for trial period only .
This report was posted on Ripoff Report on 03/26/2016 08:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/checkmatecom/internet/instant-checkmate-signed-in-for-100-trial-and-cancelled-following-monthfound-out-today-1296037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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