Complaint Review: Cherryone Web Design - Chicago Illinois
- Cherryone Web Design 720 N. Franklin Ste. 400 Chicago, Illinois U.S.A.
- Phone: 312-274-0700
- Web:
- Category: Websites
Cherryone Web Design Consumer BEWARE!!! Shoddy Work, Unprofessionalism, Broken Promises! Chicago Illinois
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I contracted with Cherryone Web Design in April of 2007 for a website development project. Prior to signing a contract, I spoke extensively with a certain representative about my project and brought in copies of the sites documents, including the site map, artwork, a design and text for each page. I was told by two representatives a project manager and a marketing director that the project would take 6-8 weeks to complete. The initial project timeline and costs were mapped out as follows:
Start the project pay $3025 (I paid this)
Sign off on a design pay $1500 (I paid this)
Launch the website pay remaining $1500
By my last conversation with a Cherryone manager, it had been close to 9 months. Now, initially it took longer than expected for me to sign off on a design, but that decision was made in May. I was given several launch dates per a manager, the first being in August of 2007 and the last being in October of 2007. In January, the project was still not complete. When I talked with a manager on January 8th, he blamed me for the fact that the project was still not complete. He claimed that I had been constantly changing things. However, when taking a look at the original documents, I hadnt made any changes. I actually left things out. When I called with concerns, they were primarily concerns about form and functionality. I did not want to seem over-bearing, so I would call one week and would not call again for a couple of weeks. Then when I did call, I would be calling about the same stuff asking for the same changes to be made. I did not ask for any major changes. I just wanted what was promised me.
Now, on January 8th, in a conversation with a manager, I did become upset and impatient. The manager blamed the length of time that the project had taken on me. He yelled and he used profanity (by the way, I had him on speaker and three people in the office with me). I told the manager that if he continued to yell at me, I would hang up. He continued to yell and, as I reached to disconnect him, he said that he was canceling my contract. I immediately called back and told him that canceling my project was fine, but I would be expecting a total refund. I told him that I would be retaining an attorney to help me with this matter. That is exactly what I have done. However, in consulting with my attorney and speaking with several website design companies, I have decided that all I want are the project files. I paid $4500 towards a project that will not be finished with Cherryone. I paid for a service for which I have nothing tangible. I consulted with a different website development firm, and was told that I own the project files and should be in possession of them. The firm also told me that since my project is a new idea, Cherryone should have given me a timeline of 6-8 months, not 6-8 weeks. I do not want to go into litigation because, win or lose, it is an expensive inconvenience for both parties. All I want are the project files. I want to cut all ties with Cherryone as quickly and painlessly as possible.
Today, I have filed complaints with the States Attorney General, Lisa Madigan, with the FTC, and with the BBB. I suggest you all do the same.
Soyini
Blue Island, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/10/2008 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cherryone-web-design/chicago-illinois-60610/cherryone-web-design-consumer-beware-shoddy-work-unprofessionalism-broken-promises-349766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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