Complaint Review: Chetu - Plantation Florida
Chetu bills itself as a world class programming shop that brings you efficiency and better pricing because they use Indian programmers etc.
Unfortunately their programmers are not very good, are terrible communicators and the biggest problem is the way they bill. Instead of doing a flat rate per project, they require you to hire a "resource" ie: a person in India "full time" dedicated to you 40 hours a week. This resource however is NOT dedicated to you. There simply is no way. These people work at a snails pace. They are incentivized not to get the job done but to use up your hours and keep the project going for as long as possible. Their incentives are directly opposed to yours as a client--- the longer the project goes the more money they make and they will use every excuse they can to delay the project or make it go slower.
They tell you that you will have an assigned project manager to help. All this person did was translate and interpet the broken english from the persons we dealt with in India. The project manager himself had very little understanding of our needs and scope of project and was not helpful. We still had to manage every little step of the project ourselves. We literallly had to have conference calls almost daily in order to get an update, review, and assign the next step.
The Indian resource/programmer also did all of their testing of what they did the prior day during our daily reviews instead of testing them himself. Again, there's no way they were dedicated to our project and I doubt they ever put in a full 40 hours a week. If they were dedicted to our project 100% and put in 40 or more hours a week then their people are incompetent at best.
Their people were also very limited in their ability to implement the code they wrote into our current system. I realized this early on and decided to let them finish writing the code and have my team implement it on our end. Unfortunately once we received the "finished" code, we had hired an programmer ourselves who was local who said the code was filled with errors and pretty poorly written with obvious errors. Errors that were readily apparent and any decent coder would have seen and fixed immediately and quickly whereas it would've taken Chetu 4 days to do one simple fix.
I friend of mine had hired Chetu previously and he had a similar experience as mine. After spending 150,000 they still didn't have a finished product. The project stretched on and on and on. They ultimately abandoned the whole project.
I should have heeded my friends advice. Chetu simply does not provide the quality of services that they say they do.
On top of it, the CEO is a total a**h***. Once our project was done we delayed payment until our own programmer could fully review the code. The CEO sent us numerous emails threatening lawsuits for collections a week after we cancelled our contract with him. No courtesy email/letter was sent requesting payment, he simply came out threatening us. I choose not to work with people like that and had I known that was his style, I would've never hired Chetu.
Finally, I think its important to know that I met Chetu at a trade show. They claim to have special knowledge of certain industries. This simply is not true. They are not specialized in any industry or vertical. Their project managers are babysitters, not experienced in any field that will help you with your needs. Maybe this is what you get with "outsourcing" but suffice it to say, I'll never be outsourcing again and certainly would advise anyone against hiring Chetu.
This report was posted on Ripoff Report on 02/11/2015 08:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chetu/plantation-florida-33322/chetu-terrible-programmers-terrible-ethics-fort-lauderdale-fl-and-india-florida-1208295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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