Report: #141697

Complaint Review: Chien Et Chat, Pets Unlimited, Indogneato - 2001 A Brea Mall California

  • Submitted:
  • Updated:
  • Reported By: Redondo Beach California
  • Chien Et Chat, Pets Unlimited, Indogneato 1041 Westminster Mall, Westminster, CA 92683 2001 A Brea Mall, California U.S.A.

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On Sunday, April 24, 2005, my boyfriend and I purchased a 10-week old Siberian Husky ($900.00) from Pets Unlimited, aka Chien Et Chat, aka Indogneato. We were told that the puppy was in excellent health, and comes from a very reputable breeder, Tom Baumgartner, located in North Dakota. Supposedly, his puppies are registered as well as the Sire and Dam. The Sire and Dam supposedly are x-rayed for any hip problems, etc.

To sum it up, we were given a great sales pitch...and bought the puppy. Late that afternoon, we brought the puppy home only to discover it had severe diarrhea. The diarrhea began in the car, on the way home. We called the pet store, Pets Unlimited, and the Manager told my boyfriend that this is normal for puppies. We were given the option of taking the puppy to "their" veterinarian, at their cost.

We reluctantly agreed to do so and found out that the puppy had a parasite called Coccidia. We were given an antibiotic, Aldon, and were given instructions on what to do thereafter. A few days went by with no change in symptoms.

We decided to take the puppy to our own veterinarian, and upon further tests they discovered yet a second parasite that was not detected by the original veterinarian. A second medication was prescribed. It has now been twelve days since the purchase of our puppy and she remains with the same symptoms to this very day. She is at the veterinarian (her third visit in twelve days) as I write this, and I am anxiously awaiting the results. This has been extremely heartbreaking for us as well as disappointing, not to mention very frustrating.

We have contacted the manager of the pet store several times, only to hear a "gee, sorry" each time. Our hearts are broken and our carpet is disastrous. We honestly don't know what to do at this point. We have already incurred vet bills at the price of $260.00, not to mention carpet cleaning.

Last night, I stopped by the pet store to see if the manager was working. She was not there, however, the employee that sold the puppy to us was there and we spoke. He had already been informed of the situation, and once again, I was told "gee, sorry". As I walked around the store, I was very observant to the health/sanitation conditions of the puppies. I was shocked at what I saw. The store had brought in a new Siberian Husky, which I visited, only to see that it was lying in a pool of diarrhea. The cage, shared by another puppy, had several piles of diarrhea. I brought this to the attention of the sales person, who then took the puppies out, replaced the paper, and put the puppies back in.

After my experience with this whole situation and the research I've done, I now know that both of those puppies will be infected with parasites, and, unfortunately, will be sold in that condition, just like my puppy. Any suggestions would be greatly appreciated.

Redondo Beach, California

This report was posted on Ripoff Report on 05/05/2005 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chien-et-chat-pets-unlimited-indogneato/2001-a-brea-mall-california-92821/chien-et-chat-pets-unlimited-indogneato-selling-sick-puppies-with-coccidia-westminster-c-141697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Consumer Comment

I went through the same thing

AUTHOR: Amy - (U.S.A.)

POSTED: Saturday, March 31, 2007
I went through the same thing. If you want to join me in litigation, let me know.
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#5 Consumer Suggestion

Coccidia, fleas , Germs in pups

AUTHOR: Whisper - (U.S.A.)

POSTED: Thursday, March 02, 2006
Hi there, I am sorry you had to experiance Coccidia.
For everyones Own information, Coccidia is very common anywhere there are dogs keep or go, including boarding facilitys, vets, parks,farms, ect.
When People get a New puppy no matter what breed , they should take it in for a Fecal test and puppy wellness exame within 48 hours of getting it. If they cant because its a weekend, they should do it as soon as possible.
Just because a pup has a healthy stool when it is taken home does not mean its not going to latter get diareah. Coccidia does not normaly hurt dogs, but in puppys that get stressed from moving, or after a shot drops its immune system, then they offten will start to get loose stool, which if not corrected right away can cause dehidration, and latter bloody stool.

Please Please Please Have any New Pet seen by a Vet within the 48 hours of bringing it home , Keep your new pet healthy with Regular Worming and Flea Medication, and Please have its stool tested for things that can be corrected.
It sounds like this place is not as bad as once thought, but its too bad you did not get to see this pup interact with its littermates, or find out if its an aggressive puppy or a shy one compaired to its brothers and sisters.
Personaly, Its best to meet the Puppys parents to be able to know if a puppy is for you. If you are out of state, get your Breeder to discripe the Personalitys of the adult dogs, so you know what to expect personality wise of your new dog.
Have a Happy Time with your Furkid!
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#4 Author of original report


AUTHOR: Jacquie - (U.S.A.)

POSTED: Thursday, January 12, 2006
Please let it be known that the Management at Indogneato in Westminster reimbursed us for our incurred medical expenses for our Siberian Husky. They were very professional and accommodating and it was very much appreciated. After several tests, it was eventually determined that our Husky has a food intolerance (common to the breed) and is on a special diet for this condition. It took a while to determine this, however, all is now well! Thank you to my exceptional Veterinarian as well as Indogneato! In addition, we are happy to announce that we are in the process of purchasing another Husky for a playmate! :)
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#3 Consumer Comment

Call Animal Control

AUTHOR: Herb - (Canada)

POSTED: Saturday, August 27, 2005
Pet shops are required to follow the laws and regulations of their city.
Call your local humaine society and ask them to inspect.
Tell them your story.
Prevent this from happening to others if you can.
Animal Control does care about the well being of these pets.
Remember that pet stores do get their pups from puppy mills.
If you buy another pet at some point, do a lot of research first. Stay away from back yard breeders and pet shops.
The money you spent on medical would have more than paid for a pup from a reputable breeder.
Pet stores usually charge about the same price if not more than a proper breeder.
Good luck and enjoy your pup. You spent some money on vet bills but you still have him.
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#2 Consumer Suggestion

Unfortunatly, lesson learned.

AUTHOR: Sussie - (U.S.A.)

POSTED: Sunday, May 22, 2005
Unfortunatly you have learned a valuable lesson about puppy mills. Pet shops buy from puppy mills. Puppy mills are terrible places.

Luckly your pup will recover. That infection can only be gotten two ways. Unsanitary conditions OR irrigation water. Unfortunatly my Border Collie pup got it from playing in irrigation water.

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#1 Consumer Suggestion

Report This Abuse Of Companion Animals NOW!

AUTHOR: S.n. - (U.S.A.)

POSTED: Thursday, May 05, 2005
Contact the District Attorney's office in the county where the pet store is located. Advise them of the situation, get the information on the puppy's condition from your vet to back it up, and tell them you wish to file an animal abuse complaint. Take the pet store to small claims court and try to get any money back you had to spend on your puppy because it was ill at the time of purchase. You should also check this website:


They are in California and know the abuse laws in that area. Good luck.
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